Specialist Business Operations Analyst

AT&T; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

AT&T in Bengaluru, India seeks an experienced Project/Program Administrator to manage daily admin operations, drive data-driven improvements, and coordinate cross-functional initiatives. The role emphasizes metrics, dashboards, and proactive stakeholder communication to keep projects on time and within scope.

The ideal candidate has a 5+ year background in project management, strong proficiency with MS Office (Excel pivot tables, PowerPoint), and familiarity with tools like MS Project, JIRA, and

Qualifications

• Bachelor's degree in business administration, project management, or a related field.

Responsibilities

• Oversee daily administrative operations and logistics.
• Coordinate with departments to streamline processes.
• Maintain documentation, records, and databases.
• Support employee requests and workplace operations.
• Manage procurement and purchase tracking.
• Develop and implement KPI tracking and dashboards.
• Analyze data using Excel and pivot tables.
• Prepare reports and PowerPoint presentations for leadership.
• Plan, execute, monitor initiatives with timelines.
• Ensure projects stay within scope, budget, and time.
• Identify and mitigate risks and resolve issues.
• Coordinate stakeholder meetings and workshops.
• Provide updates on project status and outcomes.
• Collaborate with cross-functional teams and foster a productive environment.
• Guide and support team members.

Skills

Project management

Stakeholder communication

Data analysis

Pivot tables

MS Project

JIRA

Asana

PowerPoint reporting

Education

Bachelor's degree in Business Administration/PM

Tools

MS Project

JIRA

Asana

MS Excel

Power BI

Tableau

Job description

Key Responsibilities

Administrative Functions

• Oversee daily administrative operations and ensure smooth execution of tasks, including the coordination of division events and related logistics.
• Coordinate with various departments to streamline processes and improve efficiency.
• Maintain and update documentation, records, and databases.
• Coordinate with the Transport Office and helpdesk to address employee requests, resolve service issues, and support day-to-day workplace operations.
• Manage employee coordination and procurement activities, including purchase requests, order tracking, and follow-up with relevant stakeholders.

Metrics Management

• Develop and implement systems to track and report key performance metrics, including recurring reports and dashboards.
• Analyze data using Microsoft Excel, including pivot tables, to identify trends, insights, and areas for improvement.
• Prepare detailed reports and Microsoft PowerPoint presentations for leadership.

Initiative and Program Tracking

• Plan, execute, and monitor various initiatives and programs within the division.
• Establish timelines, milestones, and deliverables for each project.
• Ensure projects stay on track and within scope, budget, and time constraints.
• Identify and mitigate risks and resolve issues as they arise.

Stakeholder Communication

• Serve as the primary point of contact for project-related communications.
• Facilitate meetings, workshops, events, and collaboration sessions with stakeholders.
• Provide regular updates on project status, progress, and outcomes.

Team Collaboration

• Work closely with cross-functional teams and collaborate with stakeholders across departments to ensure alignment and cooperation.
• Foster a positive and productive working environment.
• Provide guidance and support to team members as needed.

Qualifications

• Bachelor's degree in business administration, Project Management, or a related field.
• Proven experience (5+ years) in project management, preferably in an administrative or metric-driven role.
• Strong understanding of project management methodologies and tools.
• Excellent analytical, organizational, and problem-solving skills.
• Proficiency in project management software (e.g., MS Project, JIRA, Asana) and MS Office Suite, particularly Microsoft Excel (including pivot tables and data analysis) and Microsoft PowerPoint for reporting and presentations.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• PMP or similar project management certification is preferred.

Additional Skills

• Experience in a technology or software development environment is a plus.
• Knowledge of data analysis and visualization tools (e.g., Tableau, Power BI) is advantageous.
• Familiarity with Agile and Scrum methodologies is beneficial.

Weekly Hours: 40

Time Type: Regular

Location: Bangalore, India, Chennai, India

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.