Associate Director-Chief of Staff

AT&T; Telangana; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

AT&T in India seeks a senior program and operations leader to drive the Initiative Office for CTX IDC, focusing on change management and employee engagement. The role oversees budgeting, governance, and stakeholder alignment, including collaboration with US partners and cross-functional teams.

You will coordinate with HR, Finance, Procurement, Real Estate, Legal, and IT to deliver strategic initiatives, streamline processes, and drive workforce engagement across large teams in a dynamic IT

Qualifications

• Total 12+ years' experience in IT software industry.
• Experience in vendor contract management, business and operations management and program management.
• Excellence in employee engagement and creating employee delight.
• Experience in process transformation and performance measurement with metrics.
• Experience leading large operations with large teams.
• Excellent communication and public speaking skills.

Responsibilities

• Program Management Office & Change Management initiatives across CTX IDC.
• Lead alignment to Agile transformation objectives of CTX.
• Oversee People and Culture strategy, execution and engagement programs.
• Manage operational, financial data, reporting on vendors, NPW, invoices, rosters, assets.
• Coordinate governance with HR, Finance, Procurement, Real Estate, Facilities, Legal and IT.
• Collaborate with ATS local CoP chapters and CTX level to deliver horizontal value.
• Support large organization services and maintain strong external-facing communication.

Skills

Vendor contract management

Business and operations management

Program management

Employee engagement

Change management

Public speaking

Communication skills

Collaboration with US partners

Leadership

Agile transformation

Job description

Key Roles and Responsibilities of the Position:

This position will be performing these key functions to develop a strong support structure required for the smooth running of the IDC to enable the transformation:

Program Management Office & Change Management of the following

• CTX IDC needs employee engagement at the ground level and understanding of the pulse of the engineers.

• Once the teams are established and stable, IDC’s higher maturity journey will begin towards delivery of business outcomes.

Chief of Staff for the AVP including budget management, being a delegate of the AVP

Alignment to the Agile transformation objectives of CTX.

Streamline and oversee following functions:

• People and Culture, strategy and execution

• Operational and Financial Data Management

• Vendor, NPW, invoice, rosters, assets – reporting

• Communication strategy and execution

• Align to ATS IDC governance mechanisms to ensure smooth collaboration with the enabling functions like HR, Finance, Procurement, Real Estate, Facilities, Legal, Compliance, Corporate Communications, and IT.

Align to ATS local CoP chapters (e.g. - Cloud, AI/ML, Digital) and horizontally, me at CTX level to deliver horizontal value: While the teams are organized as four vertical offices, there are common technology and process themes which will need to be harnessed horizontally and significant value can be delivered through:

• Best practice sharing

• Development of accelerators and innovations to speed-up adoption

• Skill-building, sharing, and certifications.

• Align to DIB-ERG chapters (Spirit, CSR, Pulse, AT&T Believes India, Women of AT&T, Well-being) to improve engagement and impact

Role requirements:

• Total 12+ years' experience in working in IT software industry.

• Experience/ expertise in Vendor contract management, business and operations management and program management.

• Excellence in employee engagement and creating employee delight. Working with a diverse workforce and helping create a highly motivated and highly performing workforce is required.

• Experience in process transformation and adapting different processes based on organizational needs. Optimization and performance measurement with metrics is required as a demonstrated skill

• Experience / expertise in managing large operations with large teams

• Excellent communication skills. Has experience in public speaking and representing organization in external forums

• Collaborate within the Agile Practice and lend support to organizational initiatives

• Experience / expertise in leading support functions supporting large organizations

• Excellent interpersonal skills, ability to work with diverse personality types

• Track record of working with different work cultures and environments. Exposure to US based clients / partners is required

• Strong communication and presentation skills with the ability to influence team members, peers, and senior management. Escalation and conflict management.

• Strategic Collaboration: Developing Strategy, Setting Priorities to meet business and technology objectives by collaborating with US partners and other key stakeholders.

• Willingness to learn and adapt to change.

• Create / adopt strategies for workforce engagement. Make returning to office a success. This position requires in-office engagement.

• Drive change management, workforce management, vendor management processes, financial reporting processes, roster management processes etc

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.