Specialist-Branch Operations

IDFC FIRST Bank; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

IDFC FIRST Bank in Bengaluru seeks a Team Manager - Branch Operations to lead wholesale banking operations, ensuring accurate processing of trade finance, CMS, KYC, and loans. The role emphasizes timely approvals, RBI reporting, and strong customer service in a fast-paced branch environment.

The candidate should have 5-10 years of relevant experience with a focus on risk control, reporting, and stakeholder collaboration.

Qualifications

• 5–10 years of relevant experience in branch operations.
• Graduation and post-graduation qualifications as listed.

Responsibilities

• Ensure smooth processing of transactions in Trade Finance, CMS, KYC, GBO, and Loans.
• Authorize transactions accurately within defined TATs.
• Handle Capital Account transactions and RBI reporting.
• Provide periodical MIS and reports to seniors.
• Resolve customer complaints and escalate as required.
• Maintain operational controls to minimize losses.

Skills

Team management

Branch operations

Customer service

Process compliance

Education

Bachelor's degree (B.Com/B.Sc/BA/BBI/BMS)

MBA/M.Com/MA

Job description

Job Requirements

Role/ Job Title: Team Manager - Branch Operations

Function/ Department: Wholesale Banking Operations

Job Purpose: 'To sustain superior client servicing by way of exhibiting overall trade and banking expertise to support Products like Trade, GBO, CMS, etc in line with Customer's requirement. To provide timely support to all Business & External stakeholders and to manage their requirements, which should be in tandem with internal process guidelines. To assist and support Team Managers /Leads & Senior Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk to the bank.

Roles & Responsibilities

• To ensure smooth processing of transactions involving Trade Finance, CMS, KYC,GBO, Loans for the Branch.
• Error free authorisation of transactions in a very time bound manner as per defined TATs.
• Responsible for handling Capital A/c transactions and RBI reporting.
• Ensure periodical Reporting / MIS to Seniors for onward submission.
• Resolving the customer complaints received at the branch; ensuring necessary escalations as may be required.
• Adhering to set operational controls to ensure minimal actual loss due to process failures.
• Completion of day end activities like EOD reports, filing of vouchers and other branch reports.
• Resolving the customer complaints received at the branch; ensuring necessary escalations as may be required.
• Adhering to operational controls to ensure minimal actual loss due to process failures.

Educational Qualification

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 5 - 10 years of relevant experience.