Senior Specialist - Branch Operations

IDFC FIRST Bank; Gujarat; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank in Gujarat seeks a Senior Specialist - Branch Operations to manage daily branch processes, customer requests and reconciliations. The role supports the Branch Ops Head to improve service delivery and achieve KPIs through efficient operation and digital upgrades.

Candidate should strengthen trade and general banking operations, facilitate audit processes, control costs, and drive continuous improvement with strong communication and multitasking abilities.

Qualifications

• Graduation in commerce, science or arts streams is preferred.
• Post-graduation in management or commerce is advantageous.
• MBA/MA/M.Com holders meet seniority expectations.

Responsibilities

• Handle day-to-day branch operations and customer requests.

Skills

Verbal communication

Written communication

Multitasking

Operational skills

Aptitude for learning

Customer service

Process improvement

Cost reduction

Education

B.Com

B.Sc

B.A.

BBI

BMS

MBA

M.Com

MA

Job description

Job Requirements

Job Title

Senior Specialist - Branch Operations

Department/Function

Wholesale Banking

Job Purpose

The role holder will be involved in day to day activities related to processing of Customer requests, reconciliations and particiapate in Branch Internal and statutory audit process.To sustain better client servicing by way of exhibiting overall trade and banking expertise to support trade products and General Banking Operations. To assist and support Branch Ops Head to achieve organisational goals as per KPI.

Roles & Responsibilities

• Should have strong verbal and written communication skills.
• Should have multi-tasking ability.
• Should have operational skills to operationalize new products/processes in line with market practice.
• Aptitude to constantly upgrade knowledge and skills in line with the updates in industry/peer banks.
• Manage Branch operations productivity.
• Customer Service activity for the branch customers.
• Spearhead technological and digital upgradation in processes and systems in co-ordination with the technology team.
• Improve and enhance operating systems and procedures on an ongoing basis to meet future business challenges.
• Spearhead initiative to reduce operational costs.

Educational Qualifications

• Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
• Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience

5 - 10 years of relevant experience