Specialist - BCM - Mortgage & Loan Origination Services 4A

Genpact; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Genpact in India is seeking a Specialist - BCM - Mortgage & Loan Origination Services to manage loan servicing activities, ensure accuracy, and deliver timely processing. You will collaborate with cross‑functional teams, perform quality checks on loan documentation, and analyze metrics to identify opportunities for operational improvements. This role emphasizes regulatory compliance, customer service excellence, and continuous enhancement of processes within a fast‑moving, AI‑driven environment.

Qualifications

• Bachelor’s degrees in Commerce, Economics, or Finance required.
• MBA or Master in Business Analytics preferred.
• ITIL Foundation certification required.

Responsibilities

• Manage and execute loan servicing activities, ensuring accuracy and timeliness in all tasks.
• Provide exceptional customer support, addressing loan inquiries and resolving issues efficiently.
• Collaborate with cross-functional teams to guarantee precise and timely processing of loan servicing requests.
• Conduct quality checks on loan documentation and data to maintain compliance and accuracy.
• Analyze loan servicing metrics and trends to identify opportunities for operational improvements.
• Stay updated on industry regulations and best practices, ensuring all loan servicing operations are compliant.
• Contribute to process enhancement initiatives, streamlining workflows and improving overall service delivery.

Skills

Account Maintenance

Banking

Capital Markets

Cash Application

Credit Portfolio Management

Loan Servicing

Personal Banking

Retail Banking

Wealth Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Certifications ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Tools

ITIL Foundation Certificate in IT Service Management

Job description

Specialist - BCM - Mortgage & Loan Origination Services Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the front line of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsibilities

• Manage and execute loan servicing activities, ensuring accuracy and timeliness in all tasks.
• Provide exceptional customer support, addressing loan inquiries and resolving issues efficiently.
• Collaborate with cross-functional teams to guarantee precise and timely processing of loan servicing requests.
• Conduct quality checks on loan documentation and data to maintain compliance and accuracy.
• Analyze loan servicing metrics and trends to identify opportunities for operational improvements.
• Stay updated on industry regulations and best practices, ensuring all loan servicing operations are compliant.
• Contribute to process enhancement initiatives, streamlining workflows and improving overall service delivery.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics
• Certifications ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

• Account Maintenance
• Banking
• Capital Markets
• Cash Application
• Credit Portfolio Management
• Loan Servicing
• Personal Banking
• Retail Banking
• Wealth Management

Language & Proficiency

• Language English (Required)
• Language English (Required)
• Language Proficiency - Upper Intermediate - B2

Job Details

• Additional Job Location
• Job Type Regular
• Master Skill List - BCM - Mortgage & Loan Origination Services
• Remote Type - Office Work
• Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.