Cluster Manager

Ode Spa; Chennai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Ode Spa is seeking a Cluster Spa Manager to oversee its multiple wellness outlets in Chennai, Tamil Nadu. The role demands strong leadership and financial management skills, focusing on guest satisfaction and operational excellence. You will be responsible for P&L ownership, team development, and implementing marketing strategies to enhance brand visibility. The ideal candidate is passionate about exceptional guest experiences and demonstrates proven capabilities in strategic planning and problem-solving.

Qualifications

• Ability to manage multiple spa locations effectively.
• Proven leadership and team training skills.
• Strong analytical and strategic planning capabilities.
• Experience with financial management and revenue optimization.
• Focus on exceptional guest experience and client relations.
• Quick decision-making in service environments.

Responsibilities

• Own major P&L responsibilities for spa outlets.
• Ensure operational adherence to company SOPs.
• Conduct audits to maintain quality and safety standards.
• Lead and mentor Spa Managers for high performance.
• Foster client relationships to improve retention.
• Collaborate on local marketing campaigns and promotions.

Skills

Spa Operations Management

Team Leadership

Strategic Thinking

Financial Acumen

Customer Service Orientation

Problem-solving

Job description

Role Summary

The Cluster Spa Manager is responsible for overseeing the operations, financial performance, and team management of multiple ODE Spa Wellness outlets within a designated cluster. This leadership role involves strategic planning, revenue optimization, ensuring consistent service quality, implementing wellness standards, and maintaining brand integrity across locations. The role demands a balance of operational excellence, guest satisfaction, and people development.

Key Responsibilities

1. Business & Financial Management
   • Take complete ownership of Profit & Loss (P&L) for all assigned outlets.
   • Analyze revenue reports, control costs, and implement strategies to increase profitability.
   • Monitor sales performance, identify trends, and drive initiatives to achieve and exceed revenue targets.
   • Prepare and present timely financial and operational reports to the leadership team.
2. Operational Excellence
   • Oversee day‑to‑day functioning of each spa outlet to ensure seamless guest experience and adherence to brand standards.
   • Ensure consistent implementation of company SOPs and wellness protocols across all locations.
   • Conduct regular audits to assess service quality, cleanliness, hygiene, and safety compliance.
   • Monitor stock and inventory levels, reduce wastage, and ensure timely procurement.
3. Team Leadership & Development
   • Lead, coach, and mentor Spa Managers and their teams to maintain high levels of motivation and performance.
   • Identify training needs and facilitate ongoing skill enhancement programs.
   • Drive a culture of ownership, professionalism, and continuous improvement across the cluster.
4. Guest Experience & Relationship Management
   • Foster strong client relationships to enhance guest retention and satisfaction.
   • Monitor and improve Net Promoter Score (NPS) and address any service‑related escalations promptly.
   • Encourage and implement feedback‑driven service enhancements.
5. Marketing & Brand Promotion
   • Collaborate with marketing teams to conceptualize and execute local campaigns and promotions.
   • Drive visibility and footfall through strategic tie‑ups, wellness events, and seasonal offers.
   • Ensure consistency in visual merchandising, promotional communication, and brand representation.

Requirements

• Multi‑unit Spa Operations Management: Ability to efficiently oversee multiple outlets and align them with business goals.
• Leadership & Team Training: Strong mentoring skills with a focus on team growth and performance.
• Strategic & Analytical Thinking: Ability to plan long‑term strategies backed by data.
• Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenue management.
• Customer Service Orientation: Passionate about delivering exceptional guest experiences and handling client relationships with care.
• Problem‑solving: Quick and effective decision‑making in dynamic and service‑related environments.