Spa Manager

Jindal Aluminium; Nelamangala; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Therapy Centre is seeking an Operations Manager to oversee all therapy services, ensuring high-quality patient care, efficient resource use, protocol compliance, and staff performance.

You will manage schedules, supervise therapists and support staff, conduct quality audits, and coordinate with multiple departments to deliver seamless patient care and maintain service standards.

Qualifications

• Graduate in Healthcare, Wellness Management, Hospital Administration, or a related field.
• Minimum 510 years of experience in healthcare, wellness, therapy centre, spa, or hospital operations.
• Prior experience in team management and patient service operations preferred.

Responsibilities

• Oversee the day-to-day operations of all therapy services and ensure smooth functioning of the Therapy Centre.
• Ensure implementation and compliance with approved therapy protocols, SOPs, hygiene, and safety standards.
• Monitor patient schedules, therapy allocations, and service delivery to ensure timely and effective treatment.
• Supervise therapists, trainers, and support staff, ensuring discipline, productivity, and professional conduct.
• Conduct regular audits of therapy quality, patient feedback, and service standards.
• Coordinate with medical, accommodation, front office, housekeeping, maintenance, and other departments for seamless patient care.
• Handle patient concerns, complaints, and special requests promptly and effectively.
• Monitor departmental budgets, consumables, equipment utilization, and inventory control.
• Ensure proper maintenance and upkeep of therapy rooms, equipment, and facilities.
• Prepare operational reports, performance reviews, patient feedback analyses, and management updates.
• Identify opportunities for service enhancement, process improvement, and staff development.
• Organize training programs and continuous skill development initiatives for therapy staff.

Skills

Therapy Centre Operations Management

Team Leadership

Staff Development

Patient Care

Quality Assurance

SOP Compliance

Problem Solving

Communication

Inventory Control

Education

Graduate in Healthcare

Job description

Job Summary

To manage the overall operations of the Therapy Centre, ensuring high-quality patient care, efficient utilization of resources, adherence to approved therapy protocols, staff performance, and patient satisfaction.

Key Responsibilities

• Oversee the day-to-day operations of all therapy services and ensure smooth functioning of the Therapy Centre.
• Ensure implementation and compliance with approved therapy protocols, SOPs, hygiene, and safety standards.
• Monitor patient schedules, therapy allocations, and service delivery to ensure timely and effective treatment.
• Supervise therapists, trainers, and support staff, ensuring discipline, productivity, and professional conduct.
• Conduct regular audits of therapy quality, patient feedback, and service standards.
• Coordinate with medical, accommodation, front office, housekeeping, maintenance, and other departments for seamless patient care.
• Handle patient concerns, complaints, and special requests promptly and effectively.
• Monitor departmental budgets, consumables, equipment utilization, and inventory control.
• Ensure proper maintenance and upkeep of therapy rooms, equipment, and facilities.
• Prepare operational reports, performance reviews, patient feedback analyses, and management updates.
• Identify opportunities for service enhancement, process improvement, and staff development.
• Organize training programs and continuous skill development initiatives for therapy staff.

Qualifications & Experience

• Graduate in Healthcare, Wellness Management, Hospital Administration, or a related field.
• Minimum 510 years of experience in healthcare, wellness, therapy centre, spa, or hospital operations.
• Prior experience in team management and patient service operations preferred.

Key Skills

• Therapy Centre Operations Management
• Team Leadership & Staff Development
• Patient Care & Service Excellence
• Quality Assurance & SOP Compliance
• Problem Solving & Decision Making
• Communication & Interpersonal Skills
• Resource Planning & Inventory Control

Key Performance Indicators (KPIs)

• Patient satisfaction and feedback ratings.
• Compliance with therapy protocols and SOPs.
• Service quality and operational efficiency.
• Staff productivity, attendance, and performance.
• Effective management of resources, inventory, and costs.
• Timely resolution of patient concerns and complaints.

Authority & Accountability

• Responsible for the overall performance and service quality of the Therapy Centre.
• Authorized to allocate resources, recommend staffing requirements, and implement operational improvements.
• Accountable for patient satisfaction, staff performance, and compliance with organizational policies.Role & responsibilities