Spa Supervisor

Accor

Jaipur

On-site

INR 180,000 - 300,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Raffles Hotels & Resorts in India seeks a Spa Therapist to deliver luxury spa services with strict adherence to SOPs and skincare standards. You will maintain spa operations, inventory, and guest relations, ensuring a premium guest experience aligned with the brand values.

Ideal candidates have at least 2 years of spa therapist experience, government-certified training, and CPR/First Aid knowledge. English fluency is required, with local language skills a plus.

Qualifications

Thorough knowledge of SOPs and P&Ps for Spa & Fitness department.
Extensive knowledge of hospitality, especially upper luxury segment.
Up-to-date knowledge of personal services and skincare procedures.
Oral and written fluency in English; local language and other languages helpful.
Approved government certification and CPR/First Aid.

Responsibilities

Perform spa treatments in a safe, hygienic manner.
Maintain inventory of products and equipment for treatment rooms.
Greet guests, manage appointments, and coordinate with other departments.
Promote hotel and spa packages and ensure guest satisfaction.
Adhere to safety procedures, SOPs, and brand standards.
Maintain confidentiality and professional conduct at all times.

Skills

Knowledge

Service

Operations

Leadership

Values

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one‑of‑a‑kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Key Areas

Knowledge
Service
Operations
Leadership
Values

Special Note

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in the job.

SECTION TWO: KEY AREAS

Position

Spa Therapist

Responsibilities

ACTIVITIES

Knowledge
To have thorough knowledge of all SOP’s and P&P’s for Spa & Fitness department
To have extensive knowledge of hospitality sector, especially upper luxury segment
To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards & Amp; Consolidated & Raffles Brand Standards.
Service
Adhere the standard operating procedures.
Review daily productivity / operation.
Work towards retail and treatment revenue goals set by the department
Communicate guest preferences to relevant departments and co‑workers.
Perform spa treatments services in a safe, comfortable, and hygienic manner.
Maintain an ample inventory of all products necessary to perform all facials such as skin care products, cotton, distilled water, bowls, towels, sheets, blankets, plastic bags, and face cloths, etc. Prepare kits as required.
Maintain current professional certification while consistently pursuing updated knowledge and expertise regarding wellness.
Constantly maintain up‑to‑date knowledge of the personal services performed and any revisions in the skin care products or procedures used.
Courteously interact and answer all facility‑related questions with Members and Guests.
Maintain the confidentiality policy for all spa / member guests and employees.
Operations
Cooperate with the other therapists and the reception in the formulation of plans for projects.
Be on time for appointments and thoroughly review appointments after completing each service and shift.
Maintain inventory of supplies for the operation of the treatment rooms.
Maintain accurate records as required by hotel and government regulations
Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
Perform all spa treatments on members and Guests using safe and professional techniques.
Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
Maintain a neat and orderly work area consistent with the high standards of the facility.
Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
Assist in the co‑ordination of spa treatments with other spa programs.
Report dysfunctional equipment to Spa Director and / or Assistant Director of Spa and / or Fitness Manager
Maintain a spa database for ongoing guest communication.
Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone
Tour prospective spa Guests.
Promote all hotel and spa packages and promotions.
Recognise arrivals of all VIP guests arriving in both the spa and hotel
Ensure the facility is in peak condition at all times (operations and cleanliness).
Assist in the operations of all spa departments as required:

Reception

Boutique / Retail

All facilities

Back of the house &storages

Fitness & Studio & Gardens

Carry out any other duties and responsibilities as assigned
Follow up all list & documents that must be updated daily.
Report any maintenance requirements of the recreation areas.
Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized.
Report any security concerns to the hotel management relating to guest safety.
Restock and maintain all supply and equipment (for guest & for operation)
Leadership
Values
Adhere to follow all safety procedures and practices, lead by example
Act as a spokesperson for the Spa and the Brand.
Attend departmental meetings & trainings.
Be aware of that Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
Be sure that spa therapists team maintains a positive relationship internally and with external departments in the hotel
Be aware of other team members also practice the SOPs.
Eager to extend your knowledge about the hotel & the departments.
Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times
Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / Forbes guest satisfaction and is a priority at all times
Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
Authenticity
Humility
Excellence
Generosity
Graciousness
Stewardship