Solutions Engineer

Alchemy Group; Mumbai; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Learning and growth opportunities

Job summary

A dynamic marketing AI startup is seeking a highly technical and customer-focused Solutions Engineer in Mumbai. You will play a critical role in bridging the gap between cutting-edge AI technology and customers, responsible for understanding marketing challenges, designing tailored solutions, and ensuring seamless implementation. The ideal candidate has a Bachelor's in a related field and up to 2 years of relevant experience. Committed to customer satisfaction, you will also provide ongoing technical support in a collaborative environment.

Qualifications

• 0–2 years of experience in a technical or customer-facing role.
• Exposure to cloud platforms (AWS, Azure) is a plus.
• Knowledge of marketing automation tools and CRM systems is an advantage.

Responsibilities

• Partner with sales to understand customer requirements and deliver demos.
• Lead client implementation and onboarding.
• Troubleshoot issues and ensure high customer satisfaction post-deployment.
• Gather client feedback and work with product teams for improvements.

Skills

Basic understanding of AI and machine learning concepts

Familiarity with at least one programming language (Python or Java)

Strong communication skills

Good problem-solving and analytical abilities

Customer-first mindset

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

Google Workspace

Slack

Airtable

Job description

Overview

We are seeking a highly technical and customer-focused Solutions Engineer to join our dynamic marketing AI startup. As a Solutions Engineer, you will play a critical role in bridging the gap between our cutting-edge AI technology and our valued customers. You will be responsible for understanding our clients' marketing challenges, designing tailored AI solutions, and ensuring seamless implementation and ongoing support.

Responsibilities

• Partner with the sales team to understand customer requirements and deliver technical demos and solution presentations of the AI marketing platform.
• Lead client implementation and onboarding, ensuring smooth integration, training, and ongoing technical support.
• Troubleshoot issues, monitor performance, and ensure high customer satisfaction post-deployment.
• Gather client feedback and work closely with product and engineering teams to drive continuous improvements.
• Create and maintain technical documentation, user guides, and training resources.
• Act as a trusted client advisor, building strong relationships and identifying opportunities for expansion and upsell.

Who you are

• 0–2 years of experience in a technical or customer-facing role (internships, traineeships, or academic projects welcome)
• Bachelor’s degree in Computer Science, Engineering, or a related field

Role requirements

• Basic understanding of AI and machine learning concepts
• Familiarity with at least one programming language such as Python or Java
• Exposure to cloud platforms (AWS, Azure) and APIs is a plus
• Knowledge of marketing automation tools and CRM systems is an advantage
• Comfortable using Google Workspace, Slack, and Airtable
• Strong communication skills with the ability to explain technical concepts clearly
• Good problem-solving and analytical abilities
• Customer-first mindset with a willingness to learn and grow
• Ability to work independently and collaborate effectively within a team

Why join us

• Competitive salary and benefits package
• Opportunity to work on cutting-edge AI technology in the marketing space
• Supportive, collaborative environment with strong learning and growth opportunities.