Solution Architect

Accenture in India; Kolkata Metropolitan Area; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture in India is seeking a Solution Architect to translate client requirements into differentiated IT solutions. The role requires deep expertise in ServiceNow ITSM, with a strong emphasis on collaboration with sales and delivery teams to build a practical, competitive solution from concept to implementation.

The ideal candidate will act as SME, guide cross-team decisions, and lead the design of innovative ITSM workflows that align with client objectives and enterprise systems.

Qualifications

• Must have proficiency in ServiceNow IT Service Management (ITSM).
• Ability to translate client requirements into scalable ITSM solutions.
• Strong collaboration with sales Pursuit and Delivery Teams to craft winable solutions.

Responsibilities

• Be the SME with deep knowledge and experience.
• Influencing and advisory skills.
• Responsible for team decisions and direction.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions that apply across multiple teams.
• Lead design and development of innovative solutions addressing complex client challenges.
• Facilitate communication between technical teams and business stakeholders to ensure feasibility.

Skills

ServiceNow ITSM

Education

15 years full time education

Job description

Project Role : Solution Architect

Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 15 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:As a Solution Architect, a typical day involves interpreting and transforming client needs into unique and actionable solutions by leveraging comprehensive understanding of specific technologies, functions, or platforms. This role requires close collaboration with sales and delivery teams to craft solutions that not only meet client expectations but also strengthen the overall business proposition. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, competitive, and aligned with client objectives, fostering a seamless transition from concept to implementation.

Roles & Responsibilities:

• Expected to be a SME with deep knowledge and experience.
• Should have Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead the design and development of innovative solutions that address complex client challenges.
• Facilitate communication and alignment between technical teams and business stakeholders to ensure solution feasibility and effectiveness.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong expertise in designing and implementing IT service management workflows and processes.
• Experience in integrating ServiceNow ITSM with other enterprise systems to enhance operational efficiency.
• Ability to analyze complex business requirements and translate them into scalable technical solutions.
• Skilled in troubleshooting and optimizing ServiceNow ITSM configurations to improve service delivery.

Additional Information:

• The candidate should have minimum 15 years of experience in ServiceNOW IT Service Management (ITSM).
• This position is based at our Kolkata office.
• A 15 years full time education is required.