Senior Consultant

Freedom Consulting Inc.; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Freedom Consulting Inc. is seeking a Custom Software Engineer to design, build, and configure applications in ServiceNow ITSM/CSM. You will work with cross-functional teams to gather requirements, develop innovative solutions, and ensure alignment with business objectives.

Based in Pune, India, the role requires at least 3 years of hands-on ServiceNow ITSM/CSM experience and a 15-year education. You will participate in code reviews, document workflows, and continuously seek optimization

Qualifications

• Experience with ServiceNow ITSM/CSM modules and related processes.
• Ability to develop and configure applications within ServiceNow.
• Proficient in scripting languages relevant to ServiceNow.
• Strong problem-solving and troubleshooting for ServiceNow applications.

Responsibilities

• Own the ServiceNow ITSM/CSM module implementation and be an SME.
• Actively participate in team discussions and reviews.
• Provide practical solutions to work-related problems.
• Assist in documenting application processes and workflows.
• Engage in code reviews to ensure quality and best practices.

Skills

ServiceNow ITSM/CSM

ITSM processes & frameworks

ServiceNow app development

ServiceNow scripting

Troubleshooting ServiceNow

Education

15 years full-time education

Job description

As a Custom Software Engineer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and optimization.

Roles & Responsibilities

• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Assist in the documentation of application processes and workflows.
• - Engage in code reviews to ensure quality and adherence to best practices.

Professional & Technical Skills

Must To Have Skills:

• Proficiency in ServiceNow IT Service Management/CSM Module
• - Strong understanding of IT service management processes and frameworks.
• - Experience with application development and configuration in ServiceNow.
• - Familiarity with scripting languages relevant to ServiceNow.
• - Ability to troubleshoot and resolve application issues effectively.

Additional Information

• - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management and CSM module.
• - This position is based at our Pune office.
• - A 15 years full time education is required.