Software Systems Engineer

Arrow Electronics; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Arrow Electronics in Bengaluru, IN is seeking a Senior ServiceNow Developer to own end-to-end development, customization, and integration on the ServiceNow platform. You will design and build ITSM modules (and SPM, ITOM, and custom apps), implement flows, and ensure scalable, secure solutions in an Agile environment.

You will mentor junior developers, conduct code reviews, and work with architects and stakeholders to deliver high-quality outcomes.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong JavaScript skills (server-side & client-side).
• Solid ITSM process knowledge (Incident, Problem, Change, Request).
• Hands-on experience with Flow Designer, IntegrationHub, REST APIs.
• Certifications mandatory: ServiceNow CSA, ServiceNow CAD.

Responsibilities

• Design, develop, and enhance ServiceNow solutions across ITSM and other modules.
• Build custom functionality using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows.
• Integrations using REST/SOAP APIs, IntegrationHub, MID Server.
• Mentor junior developers and conduct code reviews.
• Support upgrades and ensure secure, scalable implementations.

Skills

Problem solving

Excellent communication

Lead by influence

Ownership mindset

Education

ServiceNow CSA

ServiceNow CAD

ITIL 4 (preferred)

Tools

Flow Designer

IntegrationHub

REST APIs

MID Server

UI Policies

Business Rules

Script Includes

Job description

Position: Software Systems Engineer

Job Description: Role Summary We are looking for a Senior ServiceNow Developer with strong hands-on experience in building, customizing, and integrating solutions on the ServiceNow platform. The role requires deep technical expertise, end-to-end ownership of development, and the ability to work closely with architects and business stakeholders in an Agile environment.

What you'll be doing:

• Design, develop, and enhance ServiceNow solutions across ITSM and other modules (SPM, ITOM, custom apps).
• Build custom functionality using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows.
• Exposure to ServiceNow AI features (Virtual Agent, Predictive Intelligence, Now Assist).
• Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server.
• Ensure high-quality, scalable, secure, and performant implementations.
• Conduct code reviews, reduce technical debt, and follow ServiceNow best practices.
• Troubleshoot production issues and support root-cause analysis.
• Mentor junior developers and contribute to team knowledge sharing.
• Experience and involvement in ServiceNow upgrade activities.

What we're looking for:

• 5+ years of hands-on ServiceNow development experience.
• Strong JavaScript skills (server-side & client-side scripting).
• Solid experience with ITSM processes (Incident, Problem, Change, Request).
• Hands-on experience with Flow Designer, IntegrationHub, REST APIs.
• Good understanding of ServiceNow architecture, data model, security, and performance tuning.
• Experience working in Agile/Scrum teams.
• Certifications Mandatory: ServiceNow CSA, ServiceNow CAD.
• Preferred: CIS (ITSM/SPM), ITIL 4.
• Nice to Have: Experience with CMDB/CSDM, Discovery, Domain Separation Enterprise or large-scale implementation experience.

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and stakeholder management skills.
• Ability to lead by influence and mentor others.
• Comfortable working independently on complex initiatives.
• Quality-driven mindset with strong ownership.

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com. Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

Location: IN-KA-Bangalore, India (SKAV Seethalakshmi)

GESC

Time Type: Full time

Job Category: Information Technology