Senior ServiceNow Developer

Rtx India Private Limited; Bengaluru; Hybrid; INR 1,500,000 - 2,800,000; Full time

Job summary

RTX is seeking a Principal Specialist - ServiceNow Developer in Bengaluru. The role involves designing, developing, and maintaining ServiceNow apps and workflows across ITSM, ITOM, HRSD, and beyond in a hybrid work setup.

You will configure the platform, ensure reliability and performance, and implement integrations with REST/SOAP APIs while aligning with ITIL practices. You'll collaborate with business analysts, SMEs, and stakeholders to translate requirements into scalable solutions, upgrade

Qualifications

• 5+ years’ experience as a ServiceNow developer.
• Experience in ITSM, ITOM, HRSD and Service Portal scripting.
• Strong understanding of ITIL processes and API integrations.
• Ability to collaborate with SMEs, stakeholders and analysts.

Responsibilities

• Design, develop, and maintain ServiceNow applications and workflows.
• Configure the platform and ensure reliability, performance, and scalability.
• Implement integrations with REST/SOAP APIs and external systems.
• Execute upgrades, manage testing and feature readiness.
• Document configurations and stay updated on ServiceNow enhancements.

Skills

ServiceNow development

JavaScript

AngularJS

API integrations (REST/SOAP)

Root cause analysis

Tools

JavaScript

AngularJS

Service Portal scripting

Job description

Principal Specialist - ServiceNow Developer

Date Posted: 2026-07-15 Country: India Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli Position Role Type: Hybrid

What You Will Do

The Sr. ServiceNow Developer will bring in the deep ServiceNow expertise to design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability. Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and others as required. Ensure compliance with organizational standards and best practices Work with business analysts, project managers, and stakeholders to understand requirements and deliver solutions Strong understanding of ITIL processes and their implementation in ServiceNow Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication Design and implement automated workflows to streamline business processes. Document Technical customizations, configurations, and processes Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform's capabilities Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes

Qualifications

You Must Have

• 5+ years’ experience as a ServiceNow developer
• 2+ years’ experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications
• Experience in JavaScript, Angular JS and Service Portal widget scripting.
• Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD
• Experience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus
• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies

Qualifications

We Prefer

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation certification CIS - ITSM and/or any other products - nice to have

This is a hybrid position based out of Bangalore, India

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Experience Level Senior Level