Software Support Engineer | Hybrid | 0-4 Yrs | SQL/ Linux

Thrivepass India; New Delhi; On-site; INR 550,000 - 900,000; Full time

Job summary

Thrivepass India in New Delhi invites applications for a Software Support Engineer with a hybrid work model. You will investigate data and application issues, run complex SQL queries, and collaborate with Engineering, QA and Product teams to resolve problems quickly.

The role requires solid SQL skills, experience in Application Support/TechOps, and strong analytical and communication abilities. You will own incidents end-to-end, perform data validation, and help maintain robust data workflows

Qualifications

• Strong SQL ability including joins, debugging, and optimization.
• Experience in application support/techops/data support roles.
• Understanding of APIs, data flows, and system logic.
• Analytical and troubleshooting capabilities.
• Good verbal and written communication skills.
• High attention to detail and a self-driven work approach.
• Proficiency in MS Excel for data analysis, validation, and reporting.

Responsibilities

• Investigate and resolve application and data-related issues promptly.
• Write, debug, and optimize complex SQL queries.
• Perform accurate data corrections with validation and quality checks.
• Troubleshoot production issues using logs, monitoring tools, and diagnostics.
• Analyze system workflows and assess impact of changes or incidents.
• Maintain clear documentation including ticket updates and resolution notes.
• Collaborate with Engineering, QA, and Product teams to resolve issues.
• Take end-to-end ownership of assigned tasks and ensure closure.

Skills

SQL proficiency

Application Support

APIs and data flows

Analytical troubleshooting

Communication skills

Attention to detail

MS Excel

Job description

Position: Software Support Engineer

Experience: 0-4 years
Location: New Delhi | Hybrid
Job Type: Full Time

Key Responsibilities

• Investigate and resolve application and data-related issues in a timely manner
• Write, debug, and optimize complex SQL queries
• Perform accurate data corrections with proper validation and quality checks
• Troubleshoot production issues using logs, monitoring tools, and available diagnostics
• Analyze system workflows and conduct impact analysis for changes or incidents
• Maintain clear and up-to-date documentation, including ticket updates and resolution notes
• Collaborate effectively with Engineering, QA, and Product teams to resolve issues
• Take end-to-end ownership of assigned tasks and ensure proper closure

Required Skills & Qualifications

Must-Have Skills

• Strong proficiency in SQL (complex joins, debugging, optimization)
• Experience in Application Support / TechOps / Data Support roles
• Solid understanding of system logic, APIs, and data flows
• Strong analytical and troubleshooting abilities
• Good verbal and written communication skills
• High attention to detail with a self-driven work approach
• Proficiency in MS Excel for data analysis, validation, and reporting

Good-to-Have Skills

• Experience in production support environments and incident handling
• Familiarity with log analysis and monitoring tools
• Knowledge of data validation techniques and data integrity checks
• Experience handling large datasets and SQL performance tuning
• Basic understanding of API debugging and system integrations
• Exposure to cloud platforms (preferably Azure) focusing on data and application services
• Experience with ticketing tools such as JIRA, ServiceNow, etc.
• Exposure to structured support processes and SLA-driven environments

Behavioral Competencies

• Strong ownership and accountability mindset
• Structured and detail-oriented approach to work
• Proactive and clear communication style
• Strong focus on accuracy and quality