Software License Management / Licensing Support

JoulestoWatts; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

JoulestoWatts is seeking a detail-oriented Software License Management Analyst in Bengaluru to support licensing requests and license-related activities. You will be the first point of contact for licensing queries and help maintain accurate license records.

Responsibilities include assisting with activation/renewal, coordinating with vendors, and ensuring compliance with entitlements and SLAs. Prioritizes clear communication and process adherence in a IT operations context.

Qualifications

• 0.5-1 years in Software License Management, Software Asset Management, IT Asset Management, IT Support, or a similar IT operations/support role.
• Good understanding of common software licensing models and basic license management processes.
• Basic Excel knowledge and ability to maintain records and respond to licensing requests within SLAs.

Responsibilities

• Serve as the first point of contact for software licensing-related support requests.
• Assist users with license activation, deactivation, installation, renewal and transfer processes.
• Maintain accurate records of software licenses, entitlements, assignments and status.
• Monitor license availability, expiry, renewal, and transfer information.
• Coordinate with software vendors and internal IT teams to resolve licensing issues.
• Prepare basic reports related to software licenses, requests, utilization and compliance.
• Ensure licensing activities are completed within defined SLA timelines.

Skills

Software License Management

Software Asset Management

IT Asset Management

IT Support

Tools

Excel

Job description

Experience

0.5-1 years in Software License Management, Software Asset Management, IT Asset Management, IT Support, or a similar IT operations/support role.

Job Summary

We are looking for a detail-oriented and customer-focused Software License Management Analyst to provide support for software licensing-related requests and activities.

The candidate will act as the first point of contact for software licensing support requests, assist users with license-related processes, maintain accurate license information, coordinate with software vendors and internal IT teams, and support basic software asset management and license compliance activities.

The role requires a good understanding of common software licensing models, strong communication skills, basic Excel knowledge, and the ability to manage and resolve license-related requests within agreed timelines.

Key Responsibilities

• Serve as the first point of contact for software licensing-related support requests.
• Assist users with software license activation, deactivation, installation, uninstallation, renewal, and transfer processes.
• Provide guidance to users on software licensing requirements and procedures.
• Maintain accurate records of software licenses, entitlements, assignments, and license status.
• Monitor license availability, allocation, expiry, renewal, and transfer information.
• Support the management of software license requests through the applicable ITSM or license management process.
• Coordinate with software vendors and internal IT teams to resolve licensing-related issues.
• Diagnose and resolve common software licensing issues and escalating complex issues to the appropriate higher-level support team.
• Track and provide timely updates to users regarding the status of their licensing support requests.
• Support software license compliance activities by ensuring software usage is aligned with available entitlements and organizational policies.
• Identify basic discrepancies between software installations, assignments, and available licenses.
• Maintain proper documentation of licensing requests, resolutions, license details, and related communications.
• Assist with software license renewal and expiry tracking.
• Prepare basic reports related to software licenses, requests, utilization, and compliance.
• Ensure licensing-related activities are completed within defined SLA timelines.
• Follow established IT processes, security requirements, and software licensing policies.