Software Implementation & Support Specialist / Engineer

KOTT SOFTWARE PRIVATE LIMITED; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

KOTT SOFTWARE PRIVATE LIMITED is hiring a Software Implementation & Support Specialist to support its US-based HR SaaS platform, EMPTrust HR. Based in Kochi, you will work with global clients, ensuring successful deployments, configuration, and ongoing support.

You will collaborate across US-time zones with onsite and India-based teams, handling pre-sales input, issue diagnosis, and quality delivery.

Qualifications

• BTech (CS/IT), MCA, or MSc with at least 2+ years in software implementation or technical support for global products.
• Exceptional verbal and written English skills for discussions with US-based stakeholders.
• Foundational understanding of SDLC and Agile methodologies; translate client needs into configurations.
• Willingness to work US time zone for real-time collaboration with clients and teams.

Responsibilities

• Lead SaaS module implementations and configure cloud environments for US client workflows.
• Attend pre-sales demos and discovery sessions to translate pain points into technical requirements.
• Diagnose complex issues and coordinate with QA and Development for rapid resolution.
• Review deliverables to ensure they meet enterprise scope and quality standards.
• Maintain logs of support lifecycle and milestones using ticketing and project tools.
• Be available in US time zone to support clients and onsite teams.

Skills

English communication

SDLC & Agile

US-time-zone collaboration

Education

BTech (CS/IT)

MCA

MSc

Job description

KOTT SOFTWARE PRIVATE LIMITED

0484- 2362860 / 2979898 / 2371741
[e-mail]

Software Implementation & Support Specialist / Engineer

KOTT SOFTWARE PRIVATE LIMITED is a well-established, ISO 9001:2015, 100% EOU company into Offshore Software Development and Enterprise Product development since 1997 to its dedicated global clientele.

KOTT SOFTWARE is a pioneer in offering client-centric, robust business solutions based on its enterprise solutions and applications and is acknowledged as a leader among its peers. Kott Software has an extended software application development and support teams in Kochi. The teams will handle its existing applications portfolio in terms of product development, ongoing support, and maintenance, develop and deliver solutions for new initiatives and ensure seamless delivery and customer satisfaction and success. Towards this, we are looking for highly skilled Software Implementation and Support Specialists to contribute towards product implementation and client support.

Work Location: Kochi, India

Product Domain: Human Capital Management (HCM)

The Opportunity

Join Kott Software as we scale our premier US-based HR Tech platform, EMPTrust HR. As an Software Implementation & Support Specialist, you aren’t just "closing tickets" - you are a strategic partner to Fortune 500 companies, helping them modernize their workforce through our cloud-based SaaS solutions. You will act as the vital link between our US-based clients, onsite team and our India-based development teams.

Your Core Mission

You will drive customer success by ensuring seamless software deployment and providing high-level technical advocacy. Your goal is to transform complex client requirements into functional SaaS configurations while maintaining world-class support standards. You will have to have a good grip of the application modules to ensure customer satisfaction and success.

Key Responsibilities

• Implementation & Configuration: Lead the technical setup of SaaS modules, configuring cloud environments to align with specific US client workflows and business rules.
• Strategic Client Liaison: Attend pre-sales demos and discovery sessions to translate client "pain points" into actionable technical requirements for the dev team.
• Advanced Troubleshooting: Serve as the first line of expert support, diagnosing complex issues and coordinating with QA and Development teams for rapid resolution.
• Quality Advocacy: Review deliverables and software enhancements to ensure they meet the rigorous scope and quality standards expected by Enterprise clients.
• Project Management: Maintain meticulous logs of support lifecycle and implementation milestones using modern ticket-tracking and project management tools.
• Work Shifts: Will need to work/be available in the US time zone based on client need to ensure smooth implementation and software support.

Who You Are

• You have a BTech (CS/IT), MCA, or MSc and at least 2+ years of experience in software implementation or technical support for global products.
• The Communicator: You possess exceptional verbal and written English skills, with a proven ability to hold your own in discussions with US-based stakeholders.
• The Problem Solver: You have a foundational understanding of the SDLC and Agile methodologies. You don’t just report bugs; you seek to understand the "why" behind them.
• The Adaptable Professional: You are comfortable working in a US-time-zone-aligned schedule to ensure real-time collaboration with our client and onsite teams.
• Bonus Points: Prior experience supporting HR Tech/HCM/Talent Management systems or working within a recognized global IT product or consulting firm.

Why Join Kott Software?

• Global Impact: Work directly with a diverse portfolio of clients, ranging from agile organisations to Fortune 500 giants and government agencies.
• Career Growth: We provide deep-dive technical and domain orientation, exposing you to advanced project management methodologies and quality processes.
• Vibrant Culture: Benefit from a flexible, high-energy work environment that values "bright minds" and rewards proactive contribution.
• Competitive Rewards: Remuneration is competitive and based on your unique hands-on expertise - we pay for talent, not just tenure.