Software Engineer (Support)- RIS

Verint Systems; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Verint Systems is seeking a Software Support Engineer - RIS Operations in Bangalore. The role focuses on operational and technical support for cloud-based enterprise products, including production support, monitoring, incident management, and RCA.

Candidates should have strong Linux, SQL, REST APIs, and cloud experience. 2+ years in application/production support and backend, with hands-on Linux and SQL skills, is preferred.

Qualifications

• 2+ years of experience in Application/Production Support.
• 2+ years of experience in Backend.
• Hands-on experience with Linux and SQL.
• Understanding of cloud platforms (AWS preferred).
• Experience with incident management and RCA.
• Strong customer-facing communication skills.

Responsibilities

• Provide operational and technical support for cloud-based enterprise products.
• Handle production support, monitoring, incident management, and RCA; troubleshoot issues and collaborate with global engineering teams.

Skills

Application Support

Production Support

Technical Support

Product Support

Linux

SQL

REST API

Java

AWS

Cloud Support

Incident Management

RCA

ServiceNow

Jira

Troubleshooting

Log Analysis

Monitoring Tools

Datadog

PostgreSQL

Tools

Kubernetes

Docker

Job description

Dear Candidates,

We are hiring!

Role: Software Support Engineer - RIS Operations

Experience: 3 Years - 7 Years

Location: Bangalore

Work Location: Banaswadi (ITC Green Centre)
Employment Type: Fulltime

Verint System: We are a US based Product Company

Key Skills

Application Support, Production Support, Technical Support, Product Support, Linux, SQL, PostgreSQL, REST API, Java, AWS, Cloud Support, Incident Management, RCA, ServiceNow, Jira, Troubleshooting, Log Analysis, Monitoring Tools, Datadog, Kubernetes, Docker.

Job Description

We are hiring a Software Support Engineer to provide operational and technical support for cloud-based enterprise products. The role involves production support, monitoring, incident management, root cause analysis, troubleshooting application issues, and collaborating with global engineering teams.

The ideal candidate should have strong experience in Linux, SQL, REST APIs, cloud technologies, ticketing tools, and production support environments.

Desired Candidate Profile

• 2+ years of experience in Application/Production Support
• 2+ years of experience in Backend
• Hands-on experience with Linux and SQL
• Understanding of cloud platforms (AWS preferred)
• Experience with incident management and RCA
• Strong customer-facing communication skills

Best Regards,

Anjali Pal

Senior Analyst - Talent Acquisition
Verint. The CX Automation Company