Software Engineer - Production Support

NatWest Group; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NatWest Group in Bengaluru is seeking a Software Engineer to build, maintain and deliver high‑quality, customer‑centric software across the full lifecycle. You'll monitor critical applications, troubleshoot incidents, perform root cause analysis and ensure system stability in a 24x7 production environment, while collaborating with cross‑functional teams to improve software engineering capabilities.

The role offers a senior analyst level path with challenging projects and opportunities to grow

Qualifications

• 3+ years of Production Support experience in a 24x7 environment.
• Strong knowledge of Unix/Linux commands and troubleshooting.
• Experience with AWS cloud services.
• ITIL knowledge/certification and experience with scripting, monitoring tools, or DevOps practices.

Responsibilities

• Engineer and maintain innovative, high-quality software across the full life cycle.
• Monitor critical applications, troubleshoot incidents and perform root cause analysis.
• Ensure system stability in production environments and support business-critical operations.
• Collaborate with cross-functional teams to optimise software engineering capabilities.
• Design, produce, test and implement code across requirements analysis, design, coding, testing and deployment.

Skills

Production Support

Unix/Linux

AWS

Scripting

Monitoring

DevOps

Incident Mgmt

Job description

Software Engineer

Join us as a Software Engineer

This is an opportunity for a driven Software Engineer to take on an exciting new career challenge. Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority. It’s a chance to hone your existing technical skills and advance your career. We're offering this role at senior analyst level.

What you'll do

In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. The role involves monitoring critical applications, troubleshooting incidents, performing root cause analysis, ensuring system stability, and supporting business-critical production environments.

You’ll also be:

• Producing complex and critical software rapidly and of high quality which adds value to the business


• Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning


• Collaborating to optimise our software engineering capability


• Designing, producing, testing and implementing our working code


• Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations

The skills you'll need

We are looking for a Production Support Engineer with 3-6 years of experience to join our team. The ideal candidate should have strong production support experience, working knowledge of Unix/Linux systems, and exposure to AWS cloud services. ITIL knowledge / certification and experience with scripting, monitoring tools, or DevOps practices will be preferred.

You’ll also need:

• 3+ years of Production Support experience in a 24x7 environment


• Good knowledge of Unix/Linux commands and troubleshooting


• Working experience with AWS services and cloud-based applications


• Experience in incident management, problem management, and RCA preparation


• Exposure to monitoring, log analysis, and application support activities


• Strong analytical and communication skills


• Ability to work with cross-functional teams and handle critical production issues

Hours 45

Job Posting Closing Date: 15/10/2026

Experience Level Senior Level