Full stack Engineer

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

PradeepIT Consulting Services Pvt Ltd is looking for a Support Senior Engineer (Product Support) in Bengaluru, India. This role involves managing application support and troubleshooting incidents effectively.

The ideal candidate will have a Bachelor's degree, 5-8 years of experience in the field, and specific knowledge of Docker, Kubernetes, and AWS toolsets. Successful applicants will be part of a dynamic support team and work in shifts to ensure high-quality service delivery.

Qualifications

• 5-8 years of industrial experience.
• 3+ years of product support with Java and Spring Boot.
• Experience in an Agile development environment.

Responsibilities

• Assist troubleshooting application issues and resolving incidents.
• Create RCA reports and share with stakeholders.
• Participate in 24x7 shift rotations.

Skills

Organizational skills

Multitasking

Knowledge of Kubernetes

Knowledge of Docker

Knowledge of AWS and DevOps toolsets

Excellent collaboration skills

Education

Bachelor's degree

Tools

Jira

ClearQuest

AppScan

Fortify

Job description

We are seeking a Support Senior Engineer (Product Support) to handle application support and incident resolution.

Responsibilities

• Serves as a member of the Support team to assist troubleshooting application issues and resolving incidents.
• Performs triage and escalates incidents as required (Application, Security, 3rd Party, etc).
• Creates RCA reports and shares them with stakeholders, implementing measures to mitigate recurrence.
• Assists implementation of automated remediation where possible, leveraging event triggers/automation (IAC/PAC, etc).
• Implements best practices for instrumentation of services and technology stacks being used in the environment, and continuously updates them.
• Develops or updates support documentation and FAQs.
• Participates in 24x7 shift rotations including morning, evening, and night shifts.
• Works out of hours based on requests to perform production support activities.
• Works independently with minimal supervision while maintaining quality customer response.
• Manages incidents in incident management tools such as Jira.
• Provides timely response to incidents and takes them to closure by effectively communicating status with end customers.
• Continuously improves the support process based on encountered incidents and tickets.

Qualifications

• Great organizational skills and ability to multitask and prioritize incidents/tickets simultaneously.
• Knowledge of security products such as ClearQuest, AppScan, Fortify, etc. is an added advantage.
• Knowledge of container technologies such as Kubernetes and Docker.
• Knowledge of complex virtualized network configurations and integration with physical network infrastructure.
• Troubleshoots break‑fix support for applications and 3rd‑party integrations deployed in AWS.
• Triage incidents with customer engineering teams and escalates as necessary to internal teams or engages 3rd‑party support.
• Works effectively in a group or as an independent contributor.
• Understanding of the following technology stack: RDS (MySQL, PostgreSQL), Redis, Docker, Kubernetes (ECS, EKS), Kafka, ZooKeeper, Spring, Spring Boot, Mongo, React, Java, JS, Angular, EC2 (Windows, Linux), IAM.
• Experience working in an Agile development environment.
• Excellent collaboration skills and ability to work in a global team.
• Bachelor's degree with 5-8 years of industrial experience, 3+ years of product support leveraging Java, Spring Boot, Kafka, JS, and related DevOps toolsets in AWS Cloud.

Job Function

Support Senior Engineer (Product Support)