Software Engineer II- ServiceNow

7-Eleven Global Solution Center – India; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading global services provider in Bengaluru is seeking a Senior ServiceNow Developer. In this role, you will be responsible for delivering software applications, including design, development, and support, focusing on automation. You will collaborate with cross-functional teams to implement API integrations and ensure effective application performance. The ideal candidate should have strong experience in platform development and a background in Agile methodologies.

Qualifications

• Strong experience in developing and configuring ServiceNow applications and workflows.
• Expertise in API integrations using REST, SOAP, and JDBC.
• Ability to analyze business requirements and design solutions.

Responsibilities

• Develop and configure complex ServiceNow applications and workflows.
• Architect and implement API integrations between ServiceNow and third‑party systems.
• Act as a technical consultant to analyze business requirements.

Skills

Platform Development

API Integrations

Agile methodologies

Troubleshooting

Job description

Location

Bangalore

Job Title

Senior ServiceNow Developer (Software Engineer II)

Job Description

As a Senior ServiceNow Developer, you’ll be responsible for the overall delivery of one or more software applications or services, including design, development, testing, deployment, production application support (e.g., troubleshooting), and maintenance with a focus on automation.

Responsibilities

• Platform Development: Develop and configure complex ServiceNow applications, workflows, and service catalog items using Business Rules, Client Scripts, UI Actions, and Flow Designer.
• Integration Expert: Architect and implement API integrations (REST, SOAP, JDBC) between ServiceNow and third‑party systems.
• Architecture & Design: Act as a technical consultant to analyze business requirements and design scalable, maintainable solutions, following ITIL processes.
• Collaborate with cross‑functional teams to gather software requirements, develop user stories, estimate effort, and create software design specifications.
• Design, develop, test, deploy, and maintain applications using Agile methodologies, with an emphasis on automation.
• Implement and execute automated and manual test plans—including unit, integration, performance, security, and user acceptance testing.
• Troubleshoot and resolve application, configuration, and environmental issues in production.
• CMDB Architectural Design: Define the overall CMDB structure, including CI class models, relationships, and lifecycle states.
• CSDM Alignment: Ensure the CMDB aligns with the ServiceNow Common Service Data Model (CSDM).
• Discovery & Mapping: Design and implement horizontal Discovery and Service Mapping for critical business services.
• Documentation: Create and maintain technical documentation, including architecture diagrams, user guides, and process workflows.