Software Engineer II- ServiceNow

7 Eleven; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

7 Eleven is seeking an experienced ServiceNow Developer as part of an engineering team in Bengaluru. You will deliver complex ServiceNow applications, automate workflows, and manage deployments with a strong focus on ITIL-aligned processes and automation.

The role requires 5+ years in ServiceNow development and 8+ years IT experience, with expertise in ITSM, ITOM, and CMDB, plus CSA/CAD certs. Strong client-facing and Agile skills are essential.

Qualifications

• 5+ years as a ServiceNow Developer with 8+ years total IT experience.
• Expert-level JavaScript, HTML/CSS, and database knowledge.
• Proficient in ITSM/ITOM/CMDB and Service Portal modules.

Responsibilities

• Develop and configure ServiceNow apps, workflows, and service catalog items.
• Architect and implement API integrations with third party systems.
• Analyze requirements, design scalable solutions, and document designs; automate testing and deployments.
• Define CMDB structure, align with CSDM, and enable discovery and mapping for key services.

Skills

JavaScript

HTML/CSS

Database technologies

Education

Bachelor's or Master's degree in Computer Science / Information Technology

Tools

ServiceNow

REST APIs

SQL

Job description

Job Summary

Job: Software Engineer II

Location: Bengaluru

As a Senior ServiceNow Developer, you'll be responsible for the overall delivery of one or more software applications or services, including design, development, testing, deployment, production application support (e.g., troubleshooting) and maintenance with a focus on automation.

Responsibilities

• Platform Development: Develop and configure complex ServiceNow applications, workflows, and service catalog items using Business Rules, Client Scripts, UI Actions, and Flow Designer.
• Integration Expert: Architect and implement API integrations (REST, SOAP, JDBC) between ServiceNow and third party systems.
• Architecture & Design: Act as a technical consultant to analyze business requirements and design scalable, maintainable solutions, following ITIL processes. Collaborate with cross-functional teams to gather software requirements, develop user stories, estimate effort, and create software design specifications. Design, develop, test, deploy, and maintain applications using Agile methodologies, with an emphasis on automation. Implement and execute automated and manual test plans-including unit, integration, performance, security, and user acceptance testing. Troubleshoot and resolve application, configuration, and environmental issues in production.
• CMDB Architectural Design: Define the overall CMDB structure, including CI class models, relationships, and lifecycle states. CSDM Alignment: Ensure the CMDB aligns with the ServiceNow Common Service Data Model (CSDM). Discovery & Mapping: Design and implement horizontal Discovery and Service Mapping for critical business services. Documentation: Create and maintain technical documentation, including architecture diagrams, user guides, and process workflows.

Requirements

• Experience: 5+ years in a ServiceNow Developer role, with 8+ years total IT experience.
• Technical Skills: Expert-level JavaScript, HTML/CSS, and experience with database technologies.
• Module Knowledge: Strong proficiency in ITSM, ITOM, CMDB, Service Portal, and ideally other modules like CSM, FSM, or Sec Ops.
• Certifications: Certified System Administrator (CSA) and Certified Application Developer (CAD) are typically required, with Certified Implementation Specialist (CIS) highly preferred.
• Soft Skills: Strong analytical thinking, client-facing communication, and Agile methodology experience.

Education

• Bachelor's or master's degree in computer science, Information Technology, or related field.