Software Engineer

SupportFinity™; Maharashtra; On-site; INR 500,000 - 900,000; Full time

Job summary

SupportFinity™ is seeking a skilled IT Support Specialist located in Maharashtra, India. The ideal candidate will manage support issues using the Emerson ticket management system and communicate effectively with staff to resolve issues.

The role requires a minimum of 5 years of experience with Microsoft Office applications, excellent troubleshooting abilities, and a customer service focus.

Qualifications

• 5+ years of experience with Microsoft Office applications.
• Excellent organizational and troubleshooting skills.
• Ability to decipher end-user problems effectively.

Responsibilities

• Manage support issues using ticket management systems.
• Gather requests for system and process improvements.
• Test and verify system upgrades and fixes.

Skills

Written and verbal communication skills

Microsoft Office applications

Microsoft Visual Studio

Windows Server maintenance

Troubleshooting and problem-solving skills

Customer service focus

Debugging code

Education

Bachelor’s degree in Information Technology or equivalent experience

Job description

Responsibilities

• Troubleshoot, communicate, and manage support issues utilizing the Emerson ticket management system
• In-depth knowledge of Fisher Flow Controls business systems, databases, and business processes.
• Gather requests and define needs for system and process improvements, including IT support processes and business processes as well.
• Participate in testing and verification of system upgrades and fixes
• Other business system-related activities and general IT user support functions as required
• Work with functional staff to resolve their issues
• Work with technical and other support staff to ensure prompt resolution of issues, as well as adherence to service level agreements

Qualifications

• Very good written and verbal communication skills
• Excellent skills and experience (5+ years) with Microsoft Office applications.
• Experience with Microsoft Visual Studio and Team Foundation Server
• Knowledge of Windows Server maintenance and application administration
• Excellent organizational, troubleshooting, and problem-solving skills
• Ability to decipher end-user problems and identify problem sources and solutions
• Customer service focused with the ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
• Knowledge of product definition concepts
• Understanding of rules-based product configuration
• Demonstrated desire and ability to learn quickly and work within a team environment
• Skills in debugging code, reading log files, and general programming logic is highly desired
• Flexibility and availability for after-hours support, especially during month end closing
• Demonstrated ability to work in a group setting

Preferred Qualifications That Set You Apart

• A minimum of 3 years of directly related experience is required
• A bachelor’s degree in an Information Technology discipline is desired, but may be exchanged for additional years of experience