Application Support Engineer

Jobtailor; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Jobtailor in Bengaluru, India seeks a technical support engineer to triage and resolve issues for Emerson Syncade and DeltaV, document in ServiceNow, and coordinate with global teams. The role requires independent work, strong communication, and willingness to learn.

You will develop knowledge of EMES infrastructure, provide proactive updates, and mentor new engineers, supporting 24/7 operations through rotating shifts.

Qualifications

• BE/BTech/MSc degree in Computer Science, Information Technology, Instrumentation or Electronics Engineering, or a related field.
• Strong analytical, problem-solving, and technical skills.
• Ability to identify, resolve, and log technical issues.
• Excellent communication in English and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to prioritize tasks.
• Willingness to learn and develop new skills.
• Strong problem-solving and facilitation skills, especially in ambiguous situations.
• Ability to navigate ambiguity and solve problems in a fast-paced environment.
• Strong technology acumen and understanding of business and IT challenges.
• Excellent professional written and verbal communication skills.
• Ability to develop effective partnerships and relationships across levels and geographies.
• Ability to manage multiple tasks and prioritize effectively.
• Patience, maturity, and ability to remain calm under pressure.
• Sense of urgency in completing key responsibilities.
• Attention to detail.
• Comfortable working rotational shifts in a 24/7 technical support position

Responsibilities

• Triage and provide technical support for user requests focusing on Emerson Syncade and DeltaV.
• Identify and resolve technical issues with users in a timely and efficient manner.
• Work independently and with internal teams to resolve complex technical issues.
• Document and record issues and escalations in ServiceNow.
• Follow escalation processes and interface with different tier teams.
• Provide proactive status updates.
• Develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software, and DeltaV.
• Maintain standard processes for the application support team with team leads and the global manager.
• Provide technical guidance and support to new application support team engineers.
• Participate in training and development activities.
• Collect Voice-Of-Customer feedback and share it with internal teams.

Skills

Technical Support

Analytical Skills

Problem-Solving

Documentation

Knowledge of EMES Infrastructure

Application Support

Software Development

Technical Guidance

Customer Feedback Collection

Education

BE/BTech in Computer Science

MSc in IT/Instrumentation/Electronics

Tools

ServiceNow

Emerson Syncade

DeltaV

Job description

• Triage and provide technical support for user requests, focusing on Emerson Syncade and DeltaV
• Identify and resolve technical issues with users in a timely and efficient manner
• Work independently and with internal teams to resolve complex technical issues
• Document and record issues and escalations in ServiceNow
• Follow escalation processes and interface with different tier teams
• Provide proactive status updates
• Develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software, and DeltaV
• Maintain standard processes for the application support team with team leads and the global manager
• Provide technical guidance and support to new application support team engineers
• Participate in training and development activities
• Collect Voice-Of-Customer feedback and share it with internal teams

Requirements

• BE/BTech/MSc degree in Computer Science, Information Technology, Instrumentation or Electronics Engineering, or a related field
• Strong analytical, problem-solving, and technical skills
• Ability to identify, resolve, and log technical issues
• Excellent communication in English and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to prioritize tasks
• Willingness to learn and develop new skills
• Strong problem-solving and facilitation skills, especially in ambiguous situations
• Ability to navigate ambiguity and solve problems in a fast-paced environment
• Strong technology acumen and understanding of business and IT challenges
• Excellent professional written and verbal communication skills
• Ability to develop effective partnerships and relationships across levels and geographies
• Ability to manage multiple tasks and prioritize effectively
• Patience, maturity, and ability to remain calm under pressure
• Sense of urgency in completing key responsibilities
• Attention to detail
• Comfortable working rotational shifts in a 24/7 technical support position

Core Competencies

Demonstrates strong technical support capabilities with a focus on Emerson Syncade and DeltaV, alongside effective problem-solving and communication skills. Proficient in managing user requests, documenting issues in ServiceNow, and providing guidance to application support teams.

Highest-signal resume keywords

• Emerson Syncade
• DeltaV
• ServiceNow
• Technical Support
• Problem-Solving

ATS Optimization Keywords

Hard Skills

• Technical Support
• Analytical Skills
• Problem-Solving
• Issue Resolution
• Documentation
• Knowledge of EMES Infrastructure
• Application Support
• Software Development
• Technical Guidance
• Customer Feedback Collection

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Attention to Detail
• Ability to Work Independently
• Team Collaboration

Certifications & Qualifications

• BE/BTech/MSc Degree in Computer Science
• Information Technology
• Instrumentation
• Electronics Engineering

Industry Keywords

• Technical Support
• 24/7 Support
• User Requests
• Escalation Processes
• Voice-Of-Customer Feedback