Software Engineer

Wissen Infotech; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Wissen Infotech in Hyderabad is seeking a Windows Server Administrator with 1-3 years of IT Service Desk/Operations experience to troubleshoot and support server environments. You will participate in a high-volume service desk, document tickets, and follow established processes while delivering quality customer service.

The role requires strong communication, problem-solving abilities, and willingness to work rotational shifts, including weekends and nights.

Qualifications

• Experience: 1-3 years in IT Service Desk, Help Desk, Technical Support, or IT Operations.
• Education: Bachelor's degree in Computer Science, IT, or a related discipline.

Responsibilities

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Customer-service-oriented approach.
• Ability to work effectively under pressure in a high-volume service desk environment.
• Strong ticket documentation and follow-up discipline.
• Ability to follow defined processes while identifying opportunities for improvement.
• Willingness to work in rotational shifts, including weekends and night shifts.

Skills

Windows

SCCM

Education

Bachelor's degree in Computer Science, IT, or a related discipline

Job description

About Us

Established in 2000 in US, we have global offices in US, UK, Europe, Mexico, Middle East, and India, with best in class infrastructure and development facilities spread across the globe. We are an end to end solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $650 million worth of projects. We offer an array of services that includes Application Development, Quality Assurance, Infrastructure Management and ERP. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack or implementing a Digital strategy. Our expertise in a wide range of technologies such as Mobility, Analytics, Internet Of Things, Cloud Management Embedded Systems, Bigdata and Hadoop and Remote Infrastructure Management allow us to help you make an informed decision and leverage the most appropriate technology for the problem.

Established in 2000 in US, we have global offices in US, UK, Europe, Mexico, Middle East, and India, with best in class infrastructure and development facilities spread across the globe. We are an end to end solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $650 million worth of projects. We offer an array of services that includes Application Development, Quality Assurance, Infrastructure Management and ERP. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack or implementing a Digital strategy. Our expertise in a wide range of technologies such as Mobility, Analytics, Internet Of Things, Cloud Management Embedded Systems, Bigdata and Hadoop and Remote Infrastructure Management allow us to help you make an informed decision and leverage the most appropriate technology for the problem.

Position Name

Windows Server Admin

Experience

1-3years

Location

Hyderabad

Shift Timings

Rotational

Job Description

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Customer-service-oriented approach.
• Ability to work effectively under pressure in a high-volume service desk environment.
• Strong ticket documentation and follow-up discipline.
• Ability to follow defined processes while identifying opportunities for improvement.
• Willingness to work in rotational shifts, including weekends and night shifts.

Experience & Qualification

Experience: 1-3 years in IT Service Desk, Help Desk, Technical Support, or IT Operations.

Education: Bachelor's degree in Computer Science, IT, or a related discipline

Communication Skills

INTERPERSONAL SKILLS

Key Skills

Windows, SCCM

Soft Skills

Communication