Software Engineer

Wissen; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Wissen is seeking a Windows Server Administrator in Hyderabad to join its IT service desk team. The role requires 1–3 years of relevant experience and a Bachelor’s degree in Computer Science or IT.

You will handle server-related incidents, ensure proper ticket documentation, and support a high-volume service desk with a focus on service quality. The position involves rotational shifts, including weekends and night work, and requires strong troubleshooting and communication skills to deliver

Qualifications

• 1–3 years of IT Service Desk/Help Desk or IT Operations experience.
• Bachelor's degree in Computer Science, IT, or related discipline required.

Responsibilities

• Troubleshoot and resolve issues in a high-volume service desk environment.
• Maintain clear verbal and written communication with customers.
• Provide customer-service oriented support and follow up on tickets.

Skills

Troubleshooting

Communication

Customer service

Documentation

Process compliance

Time management

Education

Bachelor's degree in Computer Science/IT

Tools

Windows Server

Job description

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About Us

Established in 2000 in US, we have global offices in US, UK, Europe, Mexico, Middle East, and India, with best in class infrastructure and development facilities spread across the globe. We are an end to end solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $650 million worth of projects. We offer an array of services that includes Application Development, Quality Assurance, Infrastructure Management and ERP. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack or implementing a Digital strategy. Our expertise in a wide range of technologies such as Mobility, Analytics, Internet Of Things, Cloud Management Embedded Systems, Bigdata and Hadoop and Remote Infrastructure Management allow us to help you make an informed decision and leverage the most appropriate technology for the problem.

Position Name

Windows Server Admin

Experience

1-3years

Shift Timings

Rotational

Job Description

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Customer-service-oriented approach.
• Ability to work effectively under pressure in a high-volume service desk environment.
• Strong ticket documentation and follow-up discipline.
• Ability to follow defined processes while identifying opportunities for improvement.
• Willingness to work in rotational shifts, including weekends and night shifts.

Experience & Qualification

Experience: 1–3 years in IT Service Desk, Help Desk, Technical Support, or IT Operations.

Education: Bachelor's degree in Computer Science, IT, or a related discipline