Software Development Lead - R01571192

Brillio; Bengaluru; In loco; INR 1.800.000 - 2.800.000; Tempo pieno

Descrizione del lavoro

Brillio seeks a Software Development Lead with 4–6 years of hands-on Salesforce Sales Cloud experience to drive design, development, and integration of cloud solutions in Bengaluru.

Lead opportunities, automation, and forecasting capabilities while coordinating Territory Planning. Build scalable components using Apex, LWC, and Experience Cloud, and integrate with Genesys and other systems. AI-driven enhancements and cross-functional collaboration are key parts of the role.

Competenze

• Bachelor’s degree or equivalent in CS/IT or related field.
• Salesforce certifications listed in the job requirements are desirable.
• Hands-on experience with Salesforce Sales/Service/Experience Clouds and platform customization.
• Proven ability to lead design, development, and integration projects within Salesforce.

Mansioni

• Lead the design, development, and customization of Salesforce Sales Cloud solutions for Opportunity Management, Sales Automation, and Forecast Management.
• Configure Territory Planning within Salesforce Sales Cloud to maximize sales coverage and resource allocation.
• Develop Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud for scalable solutions.
• Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes.
• Build and maintain custom agents and AI frameworks for automation and data-driven decision making.
• Collaborate with cross-functional teams to ensure deployment and user training of Sales & Service Cloud features.
• Troubleshoot and optimize Salesforce Sales Cloud, Data Cloud, and integrations to improve system reliability.
• Leverage OpenAI and other AI technologies to enhance sales processes and user experience.

Conoscenze

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Platform customization

Apex programming

Lightning Web Components (LWC)

Genesys integration

Agentforce platform

Salesforce Data Cloud

Custom agent development

Formazione

Bachelor’s degree in Computer Science / IT or related

Salesforce Certified Platform Developer I or II

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Application Architect (preferred)

Descrizione del lavoro

Software Development Lead

Job requirements

Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:

• Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
• Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
• Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
• Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
• Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
• Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
• Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
• Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

Required Skills:

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization
• Apex programming
• Lightning Web Components (LWC)
• Genesys integration
• Agentforce platform
• Salesforce Data Cloud
• Custom agent development

Preferred Skills:

• Expertise in AI frameworks and OpenAI integration
• Advanced skills in Territory Planning within Salesforce
• Salesforce Certified Application Architect
• Experience with large-scale Salesforce deployments

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Application Architect (preferred)