Salesforce Lead

Milestone Technologies; Ernakulam; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Milestone Technologies seeks an experienced Salesforce Lead to drive end-to-end design, development, and delivery of Salesforce solutions across the enterprise, with a focus on Service Cloud and Agentforce. The candidate should bring hands-on expertise and strong leadership to align technical solutions with business goals.

You will architect scalable Salesforce solutions, mentor development teams, engage stakeholders, and ensure robust security, performance, and integration with external systems

Qualifications

• 9–12 years of IT experience, with 6+ years in Salesforce.
• Hands-on expertise in Salesforce Service Cloud and Agentforce / Einstein AI capabilities.
• Expertise in Apex, Visualforce, Lightning Web Components (LWC) and Salesforce APIs (REST/SOAP).
• Experience designing scalable, high-performance Salesforce solutions.
• Strong understanding of Salesforce platform limits and best practices; leadership experience.

Responsibilities

• Lead end-to-end Salesforce solution design and delivery for enterprise-scale projects.
• Architect and implement scalable solutions using Service Cloud and Agentforce.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Provide technical leadership to development teams and enforce best practices.
• Design and develop custom solutions using Apex, LWC, and integrations.
• Drive AI-driven automation and agent-based workflows (Agentforce).
• Optimize Service Cloud features such as case management, knowledge base, omnichannel routing, and automation.
• Ensure system performance, security compliance, and scalability.
• Conduct code reviews, mentor junior developers, and enforce quality standards.
• Integrate Salesforce with third-party systems using APIs and middleware.
• Stay updated with new Salesforce releases, especially in AI and automation capabilities.

Skills

Salesforce Service Cloud

Agentforce / Einstein AI

Leadership

Stakeholder engagement

Apex & LWC

APIs & integrations

Problem solving

Tools

Copado

Gearset

Job description

We are seeking an experienced Salesforce Lead to drive the design, development, and delivery of Salesforce solutions across the organization. The ideal candidate will have strong expertise in Salesforce Service Cloud and hands‑on experience with Agentforce (Salesforce AI/Agent capabilities), along with exposure to other Salesforce clouds. This role requires a blend of technical expertise, leadership skills, and stakeholder engagement.

Key Responsibilities

• Lead end-to-end Salesforce solution design and delivery for enterprise-scale projects
• Architect and implement scalable solutions using Service Cloud and Agentforce
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions
• Provide technical leadership to development teams and ensure adherence to best practices
• Design and develop custom solutions using Apex, Lightning Web Components (LWC), and integrations
• Drive implementation of AI-driven automation and agent-based workflows (Agentforce)
• Optimize Service Cloud features such as case management, knowledge base, omnichannel routing, and automation
• Ensure system performance, scalability, and security compliance
• Conduct code reviews, mentor junior developers, and enforce quality standards
• Integrate Salesforce with third-party systems using APIs and middleware
• Stay updated with new Salesforce releases, especially in AI and automation capabilities

Required Skills & Qualifications

• 9–12 years of IT experience, with 6+ years in Salesforce
• Strong hands‑on experience with: Salesforce Service Cloud Agentforce / Einstein AI / Salesforce AI capabilities
• Expertise in: Apex, Visualforce, Lightning Web Components (LWC) Salesforce APIs and integrations (REST/SOAP) Data modeling and security model implementation
• Experience in designing scalable and high‑performance solutions
• Strong understanding of Salesforce platform limits and best practices
• Proven experience in leading teams and delivering complex Salesforce projects
• Excellent problem‑solving, communication, and stakeholder management skills

Preferred Qualifications

• Experience with other Salesforce Clouds: Sales Cloud Experience Cloud Marketing Cloud Data Cloud
• Salesforce certifications (one or more): Salesforce Certified Application/Platform Architect Salesforce Certified Service Cloud Consultant Salesforce AI / Einstein-related certifications
• Experience with DevOps tools (Copado, Gearset, CI/CD pipelines)
• Knowledge of Agile/Scrum methodologies

Key Competencies

• Leadership and mentorship
• Strategic thinking and solution architecture
• Strong communication and client-facing skills
• Ability to drive innovation using AI-driven Salesforce capabilities