Software Development Lead – R01571192

Brillio; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Brillio, based in Bengaluru, India, is seeking an experienced Salesforce Sales Cloud expert to design, customize and integrate end-to-end solutions for our sales operations. You will lead territory planning, automate opportunities, and optimize forecast management within a large enterprise environment.

The ideal candidate has 4–6 years in Salesforce Sales Cloud, Apex, and LWC, with hands-on experience in Genesys integrations and AI-enabled workflows; mentoring teams and driving adoption across

Qualifications

• 4–6 years of hands-on experience in Salesforce Sales Cloud including customization and integration.
• Experience leading design, development and customization of Sales Cloud solutions.
• Proficient in Apex, LWC, and Experience Cloud with API-based integrations.
• Knowledge of Genesys integration and third-party system workflows.
• Familiarity with Territory Planning, Sales Automation and Forecast Management.

Responsibilities

• Lead design, development, and customization of Salesforce Sales Cloud solutions.
• Configure Territory Planning strategies and track performance metrics.
• Develop Salesforce Platform components using Apex, LWC, and Experience Cloud.
• Integrate Salesforce with Genesys and other third-party systems.
• Build custom agents and AI frameworks for automation and data-driven decisions.
• Collaborate with cross-functional teams and support user training and adoption.
• Troubleshoot issues related to Sales Cloud, Data Cloud, and integrations.
• Drive AI-enabled improvements to sales processes and user experience.

Skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Salesforce Certified Platform Developer I or II

Tools

Salesforce Service Cloud

Salesforce Experience Cloud

Apex programming

Genesys integration

Agentforce platform

Salesforce Data Cloud

Job description

Experience Range:

With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects

Key Responsibilities:

• Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
• Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
• Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
• Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
• Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
• Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
• Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
• Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

Required Skills:

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Apex programming
• Genesys integration
• Agentforce platform
• Salesforce Data Cloud

Preferred Skills:

• Expertise in AI frameworks and OpenAI integration
• Advanced skills in Territory Planning within Salesforce
• Experience with large-scale Salesforce deployments

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II