Software Developer II - ServiceNow, GRC & SecOps

Bristol Myers Squibb; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Bristol Myers Squibb Hyderabad is hiring a ServiceNow Integration Developer to design, develop, test, and maintain integrations on the ServiceNow platform. You will work with business analysts and IT teams to gather requirements and implement robust integration solutions.

The role requires 3-5+ years in ServiceNow development, expertise in REST/SOAP integrations, and strong problem-solving plus communication skills.

Qualifications

• Degree in Computer Science or related field.
• 3-5+ years of ServiceNow development & implementation.
• Experience with REST, SOAP, LDAP, JDBC integrations.
• CSA/CAD/CIS certification is a plus.
• Strong analytical and communication skills.

Responsibilities

• Design, develop, test, and maintain ServiceNow Integrations following industry best practices.
• Lead integration lifecycles and ensure documentation is up-to-date for developers and admins.
• Collaborate with cross-functional teams to deliver integration solutions.
• Troubleshoot issues/incidents and lead resolution efforts for integrations.
• Coordinate with product owners and stakeholders to clarify requirements and prioritize backlog.
• Mentor junior ServiceNow developers and share knowledge through code reviews.

Job description

Working with UsChallenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.

As a ServiceNow Integration Developer, you will be responsible for designing, developing, and maintaining the ServiceNow Integrations and Event Management workflows within the ServiceNow platform. You will collaborate with stakeholders, such as business analysts and IT teams, to gather requirements and implement solutions that enrich the ServiceNow platform and enhance the user experience.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

• Design, develop, test, and maintain ServiceNow Integrations following industry best practices.
• Implement and communicate best practice principles for Integration implementations ensuring they are well documented and followed by developers, administrators, and 3rd party vendors.
• Work closely with cross-functional teams to deliver Integration solutions.
• Lead the troubleshooting and resolution of issues/incidents with Integrations.
• Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
• Conduct regular sprint planning, backlog grooming, and sprint reviews during Integration development.
• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.
• Demonstrate a flexible and adaptive approach to accommodate changing requirements.
• Ensure clear communication and transparency within the team and stakeholders.
• Work with developers of external systems in situations where these systems require configuration or customization for an Integration.
• Identify opportunities for new/improved Integrations and guide the design process along with product owners, business process analysts, and stakeholders.
• Communicate with (platform) architect, business process analysts and stakeholders to identify current and future strategies for the platform.
• Participate in daily stand-up meetings to provide progress updates and address any blockers.
• Collaborate with ITQA, CyberSecurity and Testing teams to ensure the quality and security of Integrations.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
• Mentor and train junior ServiceNow developers.

Qualifications & Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 3-5+ years of experience in ServiceNow development and implementation
• Strong experience in developing and customizing ServiceNow Integrations.
• Proficiency in ServiceNow platform functionalities, including Service Catalog, Flow Designer, Workflow Editor, and Integration Hub.
• Solid understanding of IT service management (ITSM) principles and processes.
• Experience with the development and maintenance of ServiceNow Integrations using various protocols such as REST, SOAP, LDAP, JDBC.
• Experience with ServiceNow Event Management configuration and administration.
• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus.
• Experience implementing data transformations both in a file-based context and scripting.
• Understanding of network architecture and the security implications on Integrations.
• Strong understanding of