Senior Associate, Software Asset Management (SAM) Transition, GESS - Global Capability Center

Alvarez & Marsal; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Alvarez & Marsal seeks a SAM Transition Specialist to join the SAM Transition Team in Gurugram. You will manage the transition of software titles from identification through sustained compliance, coordinating with SRT, SAM Operations, and cross-functional stakeholders.

Responsibilities include governance of ITAM processes, asset discovery across ServiceNow, Intune, SCCM and AD, KPI tracking, and ensuring vendor renewals and data privacy compliance.

Qualifications

• 5–8 years of experience in software asset management.
• Familiarity with ITAM frameworks (ITIL, ISO 19770-1).
• Procurement or contract negotiation experience preferred.
• Experience managing projects through multiple phases and stakeholders.

Responsibilities

• Plan, govern, and optimize ITAM processes for new and existing software titles.
• Maintain master software catalogue; oversee ServiceNow SAM Pro entries and onboarding/offboarding.
• Coordinate renewals with vendors and initial procurement with SAM Operations.
• Collaborate with cross-functional teams (Eng, Legal, Security, Data Privacy) and manage timelines.

Skills

Stakeholder collaboration

Vendor negotiation

Project management

Documentation discipline

Analytical thinking

Tools

ServiceNow SAM Pro

Microsoft 365

Power BI

Intune

SCCM

Active Directory

Jira

PPM

AI tools (Claude, Copilot, ChatGPT)

Job description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results‑oriented professionals in over 40 countries. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The SAM Transition Team

The SAM Transition Team ensures designated software titles are authorized, actively managed, and successfully transitioned into sustainable SAM operations. The SAM Transition Specialist will serve as the operational bridge between the Software Review Team (SRT) discovery function and SAM Operations, managing the complete transition of newly assigned software titles from identification through sustained compliance by SAM Operations. Additionally, the SAM Governance Specialist may also facilitate removing titles from the operation when functionality is no longer required.

How You Will Contribute

• ITAM Programme Governance – Plan & Build
• Own process governance for newly assigned or software titles identified to be removed
• Define and track key performance indicators (KPIs) for remediation cycle times and success rates
• Develop and execute automation and tooling roadmap for new titles entering SAM
• Plan, execute, and report on remediation activities for designated software titles
• Collaborate with cross‑functional stakeholders (Engineering, Legal, Global Security Office, Data Privacy, Vendors, Business Units, IT Business Partners and the Office of the CIO (OCIO))
• Asset Inventory & Renewal Management
• Manage new software title discovery and inventory across ServiceNow, Intune, SCCM, and Active Directory
• Update and maintain the master software catalogue in ServiceNow SAM Pro for new and offboarded titles
• Implement new titles into SAM Pro environment, including testing and validation
• Coordinate renewals with vendors
• Coordinate initial procurement for new titles in collaboration with the SAM Operations Team
• Communicate status, timelines, and actions to end users and business stakeholders for new titles
• Apply hardware asset management (HAM) knowledge to cross‑asset considerations
• Compliance & Risk Review
• Analyze and assess license terms; coordinate legal review where needed
• Review vendor contracts, assess risk and pricing, and negotiate terms to optimize cost and compliance
• Ensure data protection and compliance checks with Data Privacy team
• Manage business sponsor engagement and sign‑off throughout remediation
• Coordinate technical implementation of new titles with Engineering teams as needed
• Facilitate business unit implementation through ITBP
• Manage financial implications and budgeting with OCIO
• Document remediation and governance decisions in ServiceNow KB
• Leverage AI tools (Claude, Copilot, ChatGPT) for analysis and documentation
• Manage timelines and dependencies using project management tools such as Jira and Project Portfolio Manager (PPM)
• Assess SAM and HAM impact of changes
• Software Intake & Validation
• Collect and validate software requests in collaboration with SRT
• Validate catalogue entries and cross‑check against master inventory
• Categorize and route requests to appropriate remediation to prepare for BAU
• Monitor SLAs and manage remediation queue to ensure timely processing

Qualifications

• Technical & Tools
• ServiceNow (SAM Pro, ITAM module, reporting)
• Microsoft 365 (Excel, PowerPoint, Power Automate)
• Power BI for KPI and compliance reporting
• Intune, SCCM, and Active Directory (asset discovery/inventory)
• HAM Pro or equivalent hardware asset management system
• Jira and Project Portfolio Manager (PPM)
• AI tools (Claude, Copilot, ChatGPT)
• Soft Skills
• Stakeholder collaboration and cross‑functional coordination
• Vendor negotiation and relationship management
• Project management and delivery
• Attention to detail and documentation discipline
• Communication (technical and non‑technical audiences)
• Problem‑solving and process improvement mindset
• Experience
• 5–8 years in software asset management
• Experience with software licensing, compliance, or vendor management
• Experience managing projects through multiple phases and stakeholders
• Familiarity with ITAM frameworks and governance (ITIL, ISO 19770‑1, or similar)
• Procurement or contract negotiation experience preferred
• Familiarity with current ITAM managed titles
• Success Metrics
• Monitor remediation cycle time for assigned titles
• Measure % of titles successfully transitioned to SAM BAU per quarter
• Vendor SLA compliance rate
• KPI targets met (cost savings, compliance rate, automation adoption)
• Stakeholder satisfaction and feedback
• Zero compliance gaps or untracked licenses in assigned portfolio

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career. We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.