Soft Services Manager - Housekeeping and Facility Operations

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd in Bengaluru is seeking a Soft Service Manager to oversee housekeeping, pest control, façade cleaning and horticulture.

You will manage daily rounds, plan work schedules, brief staff, maintain records, and coordinate with vendors to meet client expectations. Excellent communication and analytical skills are essential for this role.

Qualifications

• You must have a Degree / Diploma in housekeeping/hospitality.
• Minimum 5–7 years of work experience in soft services or related field.
• Good communication skills in English (oral/written).
• Knowledge of soft services and MS Office is a plus.

Responsibilities

• Manage housekeeping, pest control, façade cleaning and horticulture.
• Address client concerns related to soft services using domain expertise.
• Create work plans, schedules and assign tasks to teams.
• Brief and de-brief staff; enforce SOPs and safety standards.
• Maintain records of budgets, inventory, and reports (DMR, MMR, QBR).
• Coordinate with vendors and ensure compliance and attendance.
• Ensure staff development through trainings and performance reviews.

Skills

Communication skills

Analytical thinking

MS Office

Education

Degree / Diploma in housekeeping/hospitality

Tools

MS Office

Job description

Soft Service Manager

Soft Service Manager JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

You will manage all the activities related to housekeeping, pest control, façade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will involve:

• Managing cleaning services, focusing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards.
• Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members.
• Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams.
• Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift.
• Establishing and implementing operational standards and procedures for the departments supervised.
• Maintaining required records of budget and other information.
• Maintain inventory stock to ensure that supplies and equipment are available in adequate amount.
• Order new equipment, supplies, or furnishings as and when required.
• Preparing reports like DMR, MMR, QBR (quarterly business review ) and other related reports at site.
• Performing tasks, such as estimating costs and preparing / managing budgets.
• Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when.
• Managing landscaping and gardening.
• Managing vendor personnel for assigned units (vendor contracts, compliance, attendance etc)
• Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised
• Ensuring that employees’ growth by engaging them in periodic trainings and skill enhancement are conducted.
• Supporting employee relations’ issues & statutory compliances.
• Developing/reviewing/improving SOPs /processes/programs.
• Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats.
• Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any.
• Reporting: You will be reporting to Property Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be building, maintaining, supporting and validating the performance of subordinate staff workings. You will also be applying knowledge of administration; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal & external customers along with leadership skills.

Qualifications

• You need to have a Degree / Diploma in housekeeping/hospitality, with minimum 5-7 years of work experience.
• Good communication skills (English - oral/written) would be must.
• Other qualifications that will earn you brownie points will include Knowledge in functional area of soft services Adequate software exposure like MS office etc.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.