Facility Executive Soft Services

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Manesar (Gurugram District) is seeking a Facility Soft Services Executive to lead non-technical facilities support on-site. You will oversee housekeeping, pest control, landscaping, waste management, security, and reception services while coordinating with vendors to meet service standards and client expectations.

The role requires 3–5 years in facility management with soft services, strong vendor and budget management, and solid knowledge of health and safety

Qualifications

• Bachelor's degree in Facility Management, Business Administration, Engineering, or related field.
• 3-5 years of experience in facility management with focus on soft services operations.
• Experience managing multiple vendors and service contracts.
• Proficiency in facility management software and Microsoft Office.
• Knowledge of health, safety, and environmental regulations.

Responsibilities

• Oversee day-to-day delivery of soft services including housekeeping, pest control, landscaping, waste management, security, reception services, and other non-technical facility services.
• Coordinate with service providers to address service gaps and implement corrective actions promptly.
• Manage relationships with soft services vendors and contractors, ensuring contractual obligations are met.
• Conduct regular vendor performance reviews and maintain scorecards to track service delivery metrics.
• Negotiate service level agreements and support contract renewal processes.
• Ensure vendors comply with health, safety, and environmental regulations.
• Serve as the primary point of contact for clients regarding soft services matters.
• Conduct regular client meetings to review service performance and gather feedback.
• Address client concerns and escalations in a timely and professional manner.
• Develop and maintain strong relationships to ensure client satisfaction and retention.
• Assist in preparing and managing soft services budgets for assigned facilities.
• Monitor expenses and identify opportunities for cost optimization without compromising service quality.
• Review and approve invoices, ensuring accuracy and compliance with contracted rates.
• Prepare regular financial reports on soft services expenditures.
• Ensure all soft services operations comply with relevant regulations, policies, and industry standards.
• Maintain documentation including service schedules, inspection reports, incident logs, and compliance certificates.
• Implement quality assurance programs and continuous improvement initiatives.
• Coordinate health and safety audits related to soft services activities.
• Supervise and coordinate soft services staff and contract personnel.
• Provide guidance, training, and support to ensure team members understand their responsibilities.
• Foster a culture of accountability, excellence, and continuous learning.
• Prepare regular reports on service delivery performance, incidents, and key metrics for management review.
• Maintain accurate records of all soft services activities, contracts, and communications.

Skills

Vendor management

Client relationships

Budgeting

Communication

Organizational skills

Education

Bachelor's degree in Facility Management

Bachelor's degree in Business Administration

Bachelor's degree in Engineering

Tools

Facility management software

Microsoft Office Suite

Job description

Facility Executive Soft Services### Facility Executive Soft ServicesApply: On-site: Manesar, HR: Full time: Posted Today: REQ523258**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# **Facility Soft Services Executive**## **Position Overview**The Facility Soft Services Executive is responsible for overseeing and managing the delivery of soft services within assigned facilities. This role ensures high-quality service delivery, vendor management, compliance with service level agreements, and client satisfaction across all soft services operations.## **Key Responsibilities****Service Delivery Management**Oversee day-to-day delivery of soft services including housekeeping, pest control, landscaping, waste management, security, reception services, and other non-technical facility services. Monitor service quality through regular inspections and audits to ensure adherence to established standards and client expectations. Coordinate with service providers to address service gaps and implement corrective actions promptly.**Vendor and Contract Management**Manage relationships with soft services vendors and contractors, ensuring contractual obligations are met. Conduct regular vendor performance reviews and maintain scorecards to track service delivery metrics. Negotiate service level agreements and support contract renewal processes. Ensure vendors comply with health, safety, and environmental regulations.**Client Relationship Management**Serve as the primary point of contact for clients regarding soft services matters. Conduct regular client meetings to review service performance and gather feedback. Address client concerns and escalations in a timely and professional manner. Develop and maintain strong relationships to ensure client satisfaction and retention.**Budget and Cost Management**Assist in preparing and managing soft services budgets for assigned facilities. Monitor expenses and identify opportunities for cost optimization without compromising service quality. Review and approve invoices, ensuring accuracy and compliance with contracted rates. Prepare regular financial reports on soft services expenditures.**Compliance and Quality Assurance**Ensure all soft services operations comply with relevant regulations, policies, and industry standards. Maintain documentation including service schedules, inspection reports, incident logs, and compliance certificates. Implement quality assurance programs and continuous improvement initiatives. Coordinate health and safety audits related to soft services activities.**Team Coordination and Development**Supervise and coordinate soft services staff and contract personnel. Provide guidance, training, and support to ensure team members understand their responsibilities. Foster a culture of accountability, excellence, and continuous learning.**Reporting and Documentation**Prepare regular reports on service delivery performance, incidents, and key metrics for management review. Maintain accurate records of all soft services activities, contracts, and communications. Utilize facility management systems to track work orders, schedules, and service history.## **Required Qualifications****Education:** Bachelor's degree in Facility Management, Business Administration, Engineering, or related field.**Experience:** Minimum 3-5 years of experience in facility management with focus on soft services operations. Experience managing multiple vendors and service contracts. Proven track record in client-facing roles within the facility management or property services industry.**Technical Skills:** Strong understanding of soft services including housekeeping, security, landscaping, and waste management operations. Proficiency in facility management software and Microsoft Office Suite. Knowledge of health, safety, and environmental regulations applicable to facility operations.**Competencies:** Excellent communication and interpersonal skills with ability to build relationships at all levels. Strong organizational and time management abilities. Problem-solving mindset with ability to handle multiple priorities. Attention to detail and commitment to quality service delivery. Budget management and cost control capabilities. Client service orientation with focus on satisfaction and continuous improvement.## **Location:**On-site –Manesar, HR**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!