Soft Services Manager

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Soft Services Manager for an on-site role in Hyderabad, India. You will oversee housekeeping operations, ensure safety practices, manage vendors and staff, and drive compliance with OHS&W and IMS requirements.

The role emphasizes incident investigations, training coordination, and adherence to SOPs, with a focus on maintaining high standards in front and back of house activities on site.

Responsibilities

• Check front of house and back of house daily operations
• Review caddies, trolleys and duty rosters for absenteeism
• Ensure staff grooming and PPE compliance
• Coordinate pest control actions and follow-ups with agencies
• Maintain landscaping and cleanliness across the site
• Identify hazards and implement control measures (HIRA/JSA)
• Participate in incident investigations and mock drills
• Monitor SLAs and KPIs of service agencies and ensure SOP adherence

Skills

People management

Housekeeping

OSH Compliance

Pest control

Safety training

Job description

## Soft Services ManagerAplikuj: On-site: Hyderabad, TS: Full time: Opublikowano dzisiaj: REQ537494**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Position Purpose and Nature**Responsible for overall performance of Housekeeping of the site**Key Accountabilities and Duties**Checking front of the house as well back of the house daily basis.Checking caddies & trolleys.Checking duty roasters & absenteeism.Checking grooming of the staffs.Checking for the pest control measurers & follow-ups with the agency.Take corrective actions on all nonconformities including incidents/accidents if any.Checking all the necessary PPE’s of the staffs.Maintaining whole of our landscaped areaDetermine aspect-impacts including significant aspects and implement relevant controls.Determine hazards-risk including significant hazards and implement controlsParticipate in mock drillsReport near missesIdentify training needs and attend trainings as planned.Implementing check lists & follow-ups.Participate in incident investigationAgency meetings & corrections.Follow-up the SLA & KPI of the respective agencies.Follow-up for trainings as per SOP’s.Follow up for cleaning standard as per SOP’s.Ensure PPM activitiesAny other task / responsibility assigned by the management time to time**Authority**To assist in issue/ cancel permit for any planned activityTo STOP any unsafe work as reported by workmen or self observedConduct contractor monitoring and review meeting on monthly basisManage stock requirement and reordering of consumables for house keeping activitiesProvide inputs for financial budgeting to Property Manager**OHS&W Responsibility**To ensure RMZ HSE Policy is understood by self and co-workers.To ensure RMZ safety management system is implemented and communicated to the team.To ensure OHS objective are understood and individual objectives are completed as per the defined target date.To identify risk at his work place, control measures are implemented and communicated to concerned employees.Actively Participation in Employee Consultation Forum and other OH&S related meetings.To report all incidents, NMCs, SOs that have occurred are reported and take participation as per procedures.To ensure work is carried out as per the Permit to Work standard and also implementation of all identified control measures as per risk assessment (JSA, HIRA, TBT, etc.)To attend all the training as per TNI and Training plan.To ensure that all OH&S related documents are maintained, tracked and tracked as per assigned responsibility.**IMS Responsibilities**Determine issues, needs and expectations of interested partiesDetermine aspect-impacts including significant aspects and implement relevant controlsDetermine hazards-risk including significant hazards and implement controlsMaintain and update aspect-impact register and HIRA register.Planning to achieve IMS objectives as set by managementComplying with all applicable legal requirementsIdentify training needs and attend trainings as planned.Maintain records of external communication if anyMaintain & retain documented informationManage changes in a structured mannerWaste management and disposalDetermine emergencies and test all emergenciesParticipate in mock drillsParticipate in incident investigationTake corrective actions on all nonconformities including incidents/accidents if any.Undertake continual improvementsActively participate in 5S initiatives to maintain cleanliness and discipline within the Soft Services department**People Management Responsibilities**Able to lead site team to run the Housekeeping Operations smoothlyStaff’s discipline and wellbeing.**Location:**On-site –Hyderabad, TS**Scheduled Weekly Hours:**0If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!