Facility Executive- Soft Services

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Facility Executive- Soft Services to oversee housekeeping operations on-site in Bengaluru, ensuring clean and safe office premises and managing vendors, pantry services, and events.

The role also includes managing the help desk for facility-related requests, logging and tracking tickets, coordinating with maintenance teams, and preparing regular MIS reports to improve service quality and customer satisfaction.

Responsibilities

• Manage housekeeping operations and ensure cleanliness of office premises.
• Supervise housekeeping staff, janitors, and contractors.
• Monitor washrooms, meeting rooms, cafeterias, and common areas.
• Coordinate pest control activities and hygiene standards.
• Manage pantry services and refreshment arrangements.
• Ensure availability of cleaning materials and consumables.
• Conduct regular facility inspections and audits.
• Maintain service quality as per SLA/KPI requirements.
• Handle employee complaints related to cleanliness and workplace services.
• Prepare reports on housekeeping performance and vendor management.
• Support event setups, VIP visits, and office functions.
• Ensure compliance with health, safety, and environmental standards.
• Receive and log service requests through calls, emails, portals, or ticketing systems.
• Generate, assign, and track work orders/tickets.
• Coordinate with maintenance, soft services, security, and technical teams.
• Monitor ticket closure within SLA timelines.
• Update users on the status of their requests.
• Escalate unresolved issues to the appropriate teams.
• Maintain records of complaints, requests, and resolutions.
• Prepare daily, weekly, and monthly MIS reports.
• Track preventive maintenance schedules and service requests.
• Support employee onboarding requests to facilities.
• Ensure customer satisfaction through timely response and resolution.
• Analyze recurring issues and recommend improvements.

Job description

Facility Executive- Soft Services### Facility Executive- Soft ServicesApply: On-site: Bengaluru, KA: Full time: Posted Today: REQ534599**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Key Responsibilities:*** Manage housekeeping operations and ensure cleanliness of office premises.* Supervise housekeeping staff, janitors, and contractors.* Monitor washrooms, meeting rooms, cafeterias, and common areas.* Coordinate pest control activities and hygiene standards.* Manage pantry services and refreshment arrangements.* Ensure availability of cleaning materials and consumables.* Conduct regular facility inspections and audits.* Maintain service quality as per SLA/KPI requirements.* Handle employee complaints related to cleanliness and workplace services.* Prepare reports on housekeeping performance and vendor management.* Support event setups, VIP visits, and office functions.* Ensure compliance with health, safety, and environmental standards.2. Help Desk Services - Roles & ResponsibilitiesThe Help Desk acts as the single point of contact for facility-related requests and complaints.**Key Responsibilities:*** Receive and log service requests through calls, emails, portals, or ticketing systems.* Generate, assign, and track work orders/tickets.* Coordinate with maintenance, soft services, security, and technical teams.* Monitor ticket closure within SLA timelines.* Update users on the status of their requests.* Escalate unresolved issues to the appropriate teams.* Maintain records of complaints, requests, and resolutions.* Prepare daily, weekly, and monthly MIS reports.* Track preventive maintenance schedules and service requests.* Support employee onboarding requests related to facilities.* Ensure customer satisfaction through timely response and resolution.* Analyze recurring issues and recommend improvements.**Location:**On-site –Bengaluru, KA**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.