Soft Services Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Soft Services Executive to oversee daily housekeeping and facilities support on-site. The role involves coordinating with the team to ensure service standards and client satisfaction, along with maintaining reports and vendor interactions.

The ideal candidate holds a hotel management or hospitality qualification with 1–2 years of work experience and demonstrates strong communication and customer-facing skills.

Qualifications

• Degree/Diploma in hotel management or hospitality.
• 1–2 years of work experience preferred.
• Effective communication skills and customer-oriented service outlook.

Responsibilities

• Take daily property rounds and coordinate with the team to close cleaning-related matters.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to discuss issues and improvements.
• Prepare attendance summary records for payroll.
• Investigate and resolve customer queries; escalate when needed.

Skills

Communication skills

Customer focus

Education

Hotel management degree

Hospitality diploma

Job description

## Soft Services ExecutiveApply: On-site: Bengaluru, KA: Full time: Posted Today: REQ536279**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Soft Services Executive****Property And Asset Management****What this job involves*** Taking daily property rounds, coordinating with the team to close any matters related to cleaning.* Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.* Schedule weekly vendor meetings to discuss daily issues if any.* Maintaining/preparing monthly attendance summary record for salary.* Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.* Developing and mentoring new and subordinate vendor staff* Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.* Assisting in preparing and developing the documentation of standard policies and procedures* Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.* Manage landscaping and gardening.* Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.* Prepare and implement various checklists, at the frequency instructed in the suggested formats.* Ensure the housekeeping staff is well-groomed.* Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.* Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.* Take feedback - customer needs assessment and evaluation of customer satisfaction levels. **Sound like you? To apply, you need to be:****Qualifications**You will have a Degree / Diploma or relevant educational background in hotel management/hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable. **What you can expect from us**At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!**Location:**On-site –Bengaluru, KA**Scheduled Weekly Hours:**0If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!