Facility Manager - Soft Service

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 650,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Soft Services Manager to lead the building’s upkeep and janitorial operations, oversee vendor personnel, and drive training and compliance across the facilities team.

As part of the Property and Asset Management group, you will develop work plans, supervise staff, ensure cleanliness standards, safety compliance, and effective communication with clients and colleagues.

Qualifications

• Graduate in any discipline with good and consistent academic records.
• 2-3 years’ experience in Soft services.
• Good communication and interpersonal skills.
• Working knowledge of janitorial operations including cleaning chemicals, waste disposal and hygiene standards.

Responsibilities

• Centralising all logs and requests.
• Oversight and management of Building Upkeep Services Unit for common areas.
• Management of vendor personnel for assigned units.
• Develop work plans and implement them.
• Organise and coordinate for employee relations and statutory compliances.
• Plan, schedule, inspect work, and assign tasks to supervisors/teams.
• Ensure discipline, proper attire and hygiene in staff; supervise shift workers.
• Communicate effectively and maintain cooperative relationships with stakeholders.

Skills

Soft services

Facility management

MS Office

Education

Graduate degree

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Soft Services Manager, Bangalore. Business: Property and Asset Management, Bangalore.

What this job involves

• Centralising all logs and requests
• Oversight and management of Building Upkeep Services Unit primarily of common areas of the building.
• Management of vendor personnel for assigned units.
• Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet unit needs.
• Develop Work Plans and implement the same
• Organize and provide appropriate coordination for employee relations’ issues & statutory compliances.
• Plans, schedules, inspect work, and assigns work to subordinate supervisors and/or teams.
• May supervise shift workers and inspect.
• Applies knowledge of administration of program, resources, and staff.
• Demonstrate ability to manage others and to communicate effectively.
• Develops, interprets, and applies policies.
• Reviews programs/ processes for effectiveness.
• Brief all staff regarding their duties, designated areas and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• De-brief all supervised staff at the end of each shift.
• Monitor that the staff is cleaning in the required manner in order to ensure that the surfaces are maintained in the best possible way and to enhance their longevity.
• Ensure discipline, proper attire and etiquette in the staff under them.
• Ensure that janitor closets and storage areas are maintained in a neat and orderly manner at all times.
• Graduate in any discipline with good and consistent academic records.
• Good communication and interpersonal skills and 2-3 years’ experience in Soft services.
• Working knowledge of the philosophy, objectives, methods and practices of Janitorial operations including Cleaning chemicals & consumables usage, maintenance, repair of equipment’s and waste disposal methods, hygiene & sanitation standards & techniques pertinent to housekeeping including scheduling, training, identification of needs and maintenance of controls.
• Ability to effectively supervise and coordinate the work of assigned areas of responsibility; to ensure the material, cost, work, and time reports; to communicate skilfully orally and in writing about the building/facility snags; to understand, carry out, and issue clear oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.
• Expert Knowledge in functional area of Janitorial services
• Adequate software exposure like MS office etc.
• Good Leadership Qualities
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
• Read, interpret and apply laws, rules, regulations, policies and/or procedures

Client: You will be working at Bangalore. Reporting: You will be working with our operations team and reporting to the Property Manager / Technical Manager.

Sound like you? Here is what we’re looking for:

• Proven industry experience
• Are you a degree holder with three to five years’ experience in facilities management?
• Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
• Do you have a proven track record in rolling out improvement initiatives?

Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer‑centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Bengaluru, KA. Scheduled Weekly Hours: 48

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page >

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.