Soft Service Executive

Jones Lang LaSalle Incorporated; Ludhiana; On-site; INR 279,000 - 446,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Ludhiana, India, is seeking a Soft Services Executive for on-site Mall Operation. You will coordinate housekeeping services, liaise with vendors, and support the Property Manager on various projects and reporting tasks.

The role requires a Degree/Diploma in hotel management with 2-3 years of experience, strong communication, and a customer-focused service mindset. On-site work schedule is 48 hours weekly with total rewards and growth opportunities.

Qualifications

• Degree or Diploma in hotel management with 2-3 years of work experience preferred.
• Effective communication and customer-oriented service outlook mandatory.

Responsibilities

• Take daily property rounds and coordinate cleaning with the team.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings and prepare attendance summaries for payroll.
• Supervise and mentor vendor staff; ensure cost-effective, high-quality services.
• Ensure housekeeping standards, grooming, and site safety. Implement standard policies and procedures.

Skills

Housekeeping management

Vendor coordination

Customer service

Reporting

Team mentoring

Education

Degree/Diploma in hotel management

Job description

## Soft Service ExecutiveAplikuj: On-site: Ludhiana, PB: Full time: Opublikowano dzisiaj: REQ529652**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# **Soft Services Executive** **Mall Operation** **What this job involves**You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables: * Taking daily property rounds, coordinating with the team to close any matters related to cleaning.* Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.* Schedule weekly vendor meetings to discuss on daily issues if any.* Maintaining / preparing monthly attendance summary record for salary.* Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.* Developing and mentoring new and subordinate vendor staff* Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.* Assisting in preparing and developing the documentation of standard policies and procedures* Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.* Manage landscaping and gardening.* Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.* Prepare and implement various checklists, at the frequency instructed in the suggested formats.* Ensure the housekeeping staff is well groomed.* Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.* Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.* Take feedback - customer needs assessment and evaluation of customer satisfaction levels. **Reporting:**You will be reporting to Operation Head /Soft Service Manager. **Being Analytical and Meticulous**You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction). **Qualifications**You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 2-3 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable. **What we can do for you:**At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.**Location:**On-site –Ludhiana, PB**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!