Soft Service Executive

JLL; Mohali; On-site; INR 300,000 - 540,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Soft Service Executive for a residential site in Mohali. You will manage housekeeping and vendor staff, plan and inspect services, and ensure adherence to quality standards.

The role requires coordinating with the Property Manager, residents, and regional teams to maintain exemplary service levels. The ideal candidate holds a graduation degree with 3–5 years of experience in soft services/housekeeping at residential sites and proficiency in MS Office.

Qualifications

• Graduation with expert knowledge in housekeeping and soft services.
• 3–5 years of work experience in soft services/housekeeping operations at residential sites.

Responsibilities

• Oversee housekeeping staff and vendor personnel for residential units.
• Plan, schedule and inspect work; assign tasks to supervisors and staff.
• Conduct daily briefings and de-briefs; maintain checklists and site inspections.
• Manage stock records; oversee procurement of supplies; monitor SLAs and KPIs.
• Escalate major complaints to the Property Manager and coordinate with regional teams.

Skills

Housekeeping

Soft services

MS Office

Education

Graduation

Tools

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Description Position: Soft Service Executive, MohaliBusiness: Property and Asset Management, MohaliWhat this job involves You will be ensuring that all soft service operations are maintained to the highest standards during your shift duty. Taking charge of housekeeping and soft services within the residential property, managing the vendor team and supporting the Property Manager for coordinating with clients and occupants. Your key deliverables will be to:Manage and supervise vendor personnel and housekeeping staff assigned to the residential units. Plan, schedule, inspect work, and assign tasks to housekeeping supervisors and staff. Conduct daily briefings and de-brief all supervised staff at the end of each shift. Prepare checklists, documentation and conduct regular inspections at site to check for service gaps. Monitor that staff follows proper cleaning procedures to ensure surfaces are maintained optimally. Review work of subordinate staff and provide guidance when needed. Be responsible for training, development, and grooming sessions for housekeeping staff. Maintain stock records and issue requisition forms as per requirement. Oversee vendor quotations and ensure cost-effective procurement of supplies. Ensure proper signoffs for attendance and all required details for reporting. Monitor SLA's and KPI's for housekeeping and outsourced agencies towards effective service delivery. Attend major complaints and escalate to the Property Manager if necessary. Schedule monthly vendor meetings and ensure corrective actions are implemented. Work closely with regional teams to ensure closure of all required reports.Client: You will be working on residential site, which is located at Mohali.Site dynamics: Work Schedule: Site team: Property Manager + Soft Service Executive + housekeeping staffReporting: You will be working with our operations team and reporting to the Property Manager.Sound like you? Here is what we're looking for: Being Detail-Oriented and Service-Focused Your role will involve coordination with various teams, vendors, and residents. You will be paying attention to detail and have excellent problem-solving skills. You should be organized, proactive, and committed to maintaining high service standards.Qualifications You will have a Graduation degree with expert knowledge in housekeeping and soft services, with min 3-5 years of work experience in soft services/housekeeping operations at residential sites. Candidates with residential property experience will be preferred. Adequate MS Office exposure and ability to communicate clearly and effectively.What we can do for you: At Brightstone, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.