Senior Manager Facilities

JLL; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Personalized benefits

Job summary

Jones Lang LaSalle Incorporated in Hyderabad seeks a Senior Facilities Manager (Soft Services) to lead day-to-day facilities operations across client sites with a strong focus on soft services, safety, and service excellence. You will drive continuous improvement, manage budgets, and coach on-site teams to deliver value for clients.

The role requires 6–8 years in facilities management, contract stewardship, and stakeholder engagement, with a track record in corporate environments and a

Qualifications

• Bachelor’s degree in facilities management or a related field required.
• 6–8 years of experience in facilities management or a related field.
• Experience managing soft services in a corporate or complex environment.
• Strong contract, budget, and stakeholder management skills.
• Excellent verbal and written communication with clients and teams.

Responsibilities

• Lead daily property and facility operations for assigned sites with focus on soft services.
• Implement site procedures, standards, and performance measures; ensure regulatory compliance.
• Improve processes to enhance service delivery, efficiency, and workplace experience.
• Promote health, safety, and risk management across the site.
• Build strong client relationships and coordinate timely issue resolution.
• Manage site budgets, accounting, and financial operations with cost control.
• Oversee vendors and suppliers, ensuring contract scope and quality.
• Lead and develop on-site team; foster collaboration and high performance.

Skills

Facilities management

Vendor management

Budget management

Safety compliance

Stakeholder engagement

Leadership

Contract management

Communication

Education

Bachelor’s degree in facilities management or related field

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior Facilities Manager (Soft Services) – Job DescriptionJob summary:The Senior Facilities Manager (Soft Services) is responsible for leading day-to-day facilities operations across assigned client sites, with a strong focus on soft services, service excellence, safety, compliance, financial performance, and stakeholder satisfaction. This role oversees service delivery across workplace and vendor operations, acts as the primary point of contact for facilities-related matters, and drives continuous improvement through best practices, data-driven decision-making, and strong team leadership. The role also supports JLL’s broader approach to integrated real estate management, combining workplace, property, and project management to optimize operations and create long-term value for clients.JLL’s environment emphasizes teamwork, ethics, excellence, career development, inclusion, and opportunities to build expertise and long-term careers.Key responsibilities:Lead daily property and facility operations for assigned sites, with accountability for soft services performance, client experience, and operational continuity.Implement site procedures, service standards, and performance measures, and ensure compliance with building processes and regulatory requirements.Promote operational best practices and improve processes to enhance service delivery, efficiency, and workplace experience.Champion a strong health, safety, and risk management culture across the site.Build strong client relationships and proactively ensure expectations are met or exceeded.Serve as the main point of contact for facilities-related concerns and coordinate timely issue resolution.Manage site budgets, accounting activities, and financial operations with a focus on cost control and value delivery.Oversee vendor and supplier performance, ensuring compliance with procurement requirements, contract scope, and quality standards.Lead, coach, and develop the on-site team, fostering collaboration, accountability, trust, and high performance.Support a culture aligned with JLL values and behaviors, including teamwork, ethics, excellence, curiosity, informed decision-making, and continuous improvement.Required qualifications:Bachelor’s degree in facilities management, hospitality, business, engineering, or a related field, or equivalent practical experience.Six to eight years of experience in facilities management or a related field.Demonstrated experience managing soft services operations in a corporate, commercial, life sciences, or similarly complex environment.Strong background in contract management, budget supervision, customer service, and stakeholder engagement.Working knowledge of occupational safety requirements and site compliance practices.Experience managing vendors, service levels, and workplace operations within agreed budgets and contracts.Strong verbal and written communication skills, with the ability to engage confidently with clients, teams, and suppliers.Proven leadership skills, including team supervision, coaching, training, and performance management.Strong analytical and problem-solving skills, with the ability to resolve complex issues using data and practical judgment.Preferred qualifications:SCEM certification or similar facilities, safety, or property-related certification.Exposure to life sciences or other highly regulated operating environments.Experience with property technical systems management and cross-functional site operations.Familiarity with technology-enabled facilities management, including data, analytics, or smart building solutions that improve operational performance and user experience.Experience working in a global, matrixed, client-facing organization with integrated service offerings across workplace, property, and project management.Demonstrated commitment to developing people, supporting career growth, and building an inclusive, collaborative team culture.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.