Facilities Coordinator – Soft Services

JLL; Thane; On-site; INR 800,000 - 1,400,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Jones Lang LaSalle Incorporated (JLL) in India is seeking a Soft-services specialist to own end-to-end housekeeping, front office, pantry, landscaping and allied operations at a data center facility. You will serve as the single point of accountability for SLA performance, staffing, and vendor management.

The role requires 4–6 years' experience in soft-services/housekeeping within data centers or hospitality, with strong vendor governance and compliance knowledge.

Qualifications

• Graduate in Hospitality, Facilities Management, or Hotel Management.
• 4–6 years of experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environment.
• Proven experience managing multi-disciplinary soft-services teams.
• Working knowledge of environmental and statutory compliance governance (waste, pest control).
• Proficiency in MS Office and reporting tools.
• Strong vendor and inventory management skills.

Responsibilities

• Oversee 24x7 housekeeping across data halls, technical rooms, office areas, common areas, and building periphery.
• Publish and enforce a 52-week cleaning and deep-cleaning calendar.
• Oversee periodic health checks for pantry staff; manage pantry hygiene and catering operations.
• Coordinate landscaping/horticulture upkeep and general material movement support.
• Ensure pest control and waste management services meet standards and regulatory requirements.
• Deploy and manage housekeeping, pantry, front office, and allied staff; manage staffing and uniform issuance.
• Ensure salary disbursal and labour law compliance for deployed staff.
• Oversee vendor compliance documentation and SLA adherence; verify invoicing against contracts.
• Maintain consumable inventory and submit periodic performance reports to Site Lead.

Skills

Vendor management

Inventory management

MS Office

Reporting tools

Communication

Stakeholder management

ISO/safety compliance

Education

Hospitality/Facilities Management degree

Tools

MS Office

Reporting tools

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Role PurposeSoft-services specialist on-site at a data center facility; owns end-to-end delivery of housekeeping, front office, pantry, landscaping, and allied soft-services operations across the building and its support infrastructure. Single point of accountability for soft-services SLA performance, team governance, and vendor/consumable management.Key ResponsibilitiesFacility Upkeep & HousekeepingOwn 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building peripheryPublish and enforce a 52-week cleaning and deep-cleaning calendarEnsure daily cleaning standards across workstations, lobbies, washrooms, staircases, and liftsOversee periodic deep cleaning of critical/technical spaces, external areas, and water tanksManage carpet, upholstery, and façade/glass cleaning per scheduled frequencyFront Office & Hospitality ServicesSupervise front office/reception to ensure prompt, professional handling of visitor and occupant requestsOversee pantry hygiene, stocking, and cafeteria operations in line with food safety standardsCoordinate periodic health checks for pantry staffOversee landscaping/horticulture upkeep and general material movement supportEnvironmental & Compliance GovernanceEnsure pest control and waste management services are delivered by vendors to agreed standards and statutory normsOversee vendor compliance documentation for environmental and regulatory requirementsCoordinate pre-monsoon and seasonal preventive readiness checksSupport internal and external audit readiness for soft-services scopeStaffing & Vendor ManagementDeploy and manage housekeeping, pantry, front office, and allied staff per agreed structureFulfill additional staffing demand within agreed turnaround time; manage uniform issuanceEnsure timely salary disbursal and labour law compliance for deployed staffCoordinate with landlord facility teams on routine matters and resolve occupant complaintsHold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted termsTraining & SafetyEnsure mandatory training and certification are complete before staff deploymentConduct regular briefings on safety, grooming, and service standardsEnforce PPE provisioning and usage; conduct periodic tool/equipment inspectionsOversee background verification for all deployed staff prior to site accessAdministration & ReportingManage petty cash for ad hoc material procurement, with site approvalCoordinate event management support as requiredMaintain consumable inventory with minimum buffer stock at all timesSubmit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable statusSupport quarterly business reviews and vendor performance reviewsRequirementsGraduate in any discipline, preferably Hospitality, Facilities Management, or Hotel Management, with 4–6 years' experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environmentProven experience managing multi-disciplinary soft-services teams directly or through vendorsWorking knowledge of environmental and statutory compliance governance (waste, pest control)Strong vendor and inventory management skillsProficiency in MS Office and reporting toolsStrong communication and stakeholder management skillsWorking knowledge of relevant ISO/safety compliance frameworksSelf-motivated and capable of managing multiple concurrent priorities with minimal supervisionIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.