Customer Service

JLL; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is hiring a Help Desk Executive in Bengaluru to be the first point of contact for residents and service providers, logging and tracking maintenance requests, coordinating with facility teams, and ensuring timely resolution with excellent customer service.

The role requires a bachelor's degree or diploma and 1–3 years of experience in customer service, facility or residential property management, with strong communication, organization, and MS Office

Qualifications

• Bachelor's degree or diploma in any discipline.
• 1–3 years of experience in customer service, facility management, or residential property management.

Responsibilities

• Receive and respond to resident complaints, requests, and inquiries via My Gate application, phone, email, WhatsApp, or in person.
• Log all complaints and service requests into the property management system.
• Assign work orders to maintenance, housekeeping, security, or relevant vendors.
• Track the status of complaints and follow up until closure.
• Provide residents with regular updates on request status.
• Maintain accurate records of complaints, resolutions, and service requests.
• Prepare daily, weekly, and monthly help desk reports.
• Handle move-in and move-out documentation and resident support.
• Issuing RFID Vehicle sticker and tracking
• Rent Defaulter follow up with residents
• Escalate unresolved or critical issues to the Property Manager.

Skills

Verbal communication

Written communication

Customer service

MS Office

Organizational skills

Multitasking

Complaint handling

Education

Bachelor's degree or diploma

Tools

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.HELP DESK EXECUTIVEJob Summary (Help Desk)The Help Desk Executive is the first point of contact for residents, visitors, and service providers. This role is responsible for handling resident inquiries, logging and tracking maintenance requests, coordinating with facility teams, and ensuring timely resolution of complaints while delivering excellent customer service.Key ResponsibilitiesReceive and respond to resident complaints, requests, and inquiries via, My Gate application, phone, email, WhatsApp, or in person.Log all complaints and service requests into the property management system.Assign work orders to maintenance, housekeeping, security, or relevant vendors.Track the status of complaints and follow up until closure.Provide residents with regular updates on request status.Maintain accurate records of complaints, resolutions, and service requests.Prepare daily, weekly, and monthly help desk reports.Handle move-in and move-out documentation and resident supportIssuing RFID Vehicle sticker and trackingRent Defaulter follow up with residentsEscalate unresolved or critical issues to the Property Manager.Support emergency response coordination when required.Maintain professional communication with residentsRequired QualificationsBachelor's degree or diploma in any discipline.1–3 years of experience in customer service, facility management, or residential property management.Required SkillsExcellent verbal and written communication.Strong customer service orientation.Good organizational and multitasking abilities.Basic knowledge of MS Office (Excel, Word, Outlook).Ability to handle complaints professionally and calmly.Strong coordination and follow-up skills.Attention to detail and accurate record-keeping.Preferred ExperienceExperience in residential communities, apartments, gated communities, or facility management companies.Key Performance Indicators (KPIs)Complaint response time.Complaint resolution time.Resident satisfaction score.Number of complaints resolved within SLA.Accuracy of help desk records.Follow-up and closure rate.Reporting ToProperty Manager / Estate Manager / Facility ManagerIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.