Soft Service Executive

Jones Lang LaSalle Incorporated; Amravati; On-site; INR 300,000 - 520,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Soft Services Executive to manage and coordinate non-technical facility services at our Amravati site. You will oversee housekeeping, landscaping, pest control, waste management, and related amenities to ensure a clean, safe, and welcoming environment for occupants.

You will supervise housekeeping staff, coordinate with contractors, monitor SLAs, and implement quality controls, health and safety standards while optimizing resources and maintaining

Qualifications

• Bachelor's degree in facility management, business administration, hospitality, or related field.
• 2–4 years of soft services or facility management experience.
• Familiarity with integrated facility management and sustainability practices.
• Proficiency in Microsoft Office suite.

Responsibilities

• Service Operations Management: Oversee daily soft services like cleaning, housekeeping, and janitorial tasks; coordinate landscaping and grounds maintenance; manage waste and recycling; supervise pest control and washroom hygiene.
• Vendor & Contract Management: Liaise with third-party providers; monitor SLAs; conduct inspections and audits; process invoices; negotiate contracts and renewals.
• Quality Control & Compliance: Conduct inspections; implement checklists; ensure health, safety and environmental regulations are followed; document incidents.
• Team Supervision & Coordination: Supervise housekeeping staff; schedule rosters; train staff on procedures and safety; monitor attendance and performance.
• Stakeholder Management: Respond to occupant requests; coordinate with facility managers; hold regular reviews and feedback loops.
• Inventory & Resource Management: Track cleaning supplies and equipment; manage procurement within budget; ensure safe storage of chemicals.

Skills

Organizational skills

Communication

Leadership

Problem solving

Customer service

Education

Bachelor's degree

Tools

FM software

Reporting tools

Job description

Soft Service Executive### Soft Service ExecutiveApply: On-site: Amravati,MH: Full time: Posted Today: REQ544714**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# Soft Services Executive Job Description## Position OverviewThe Soft Services Executive is responsible for managing and coordinating soft facility management services to ensure a clean, safe, and well-maintained environment. This role oversees various non-technical services including housekeeping, landscaping, pest control, waste management, and other amenity services that contribute to occupant comfort and facility aesthetics.## Key Responsibilities**Service Operations Management** Oversee daily operations of soft services including cleaning, housekeeping, and janitorial services. Coordinate landscaping and grounds maintenance activities. Manage waste management and recycling programs. Supervise pest control services and preventive treatments. Ensure washroom hygiene and consumables are maintained at appropriate levels.**Vendor & Contract Management** Liaise with third-party service providers and contractors. Monitor vendor performance against service level agreements (SLAs). Conduct regular inspections and quality audits of services delivered. Process invoices and ensure accurate billing from vendors. Negotiate contracts and manage renewals for soft services.**Quality Control & Compliance** Conduct routine inspections to ensure cleaning and maintenance standards are met. Implement quality control checklists and inspection protocols. Ensure compliance with health, safety, and environmental regulations. Address non-compliance issues promptly and implement corrective actions. Maintain detailed records of inspections, incidents, and service delivery.**Team Supervision & Coordination** Supervise housekeeping staff and service personnel. Prepare work schedules and duty rosters. Conduct training sessions on cleaning procedures and safety protocols. Monitor staff attendance, performance, and productivity. Address staff grievances and maintain positive working relationships.**Stakeholder Management** Respond to occupant requests and complaints regarding soft services. Coordinate with facility managers and building occupants to address service needs. Conduct regular meetings with stakeholders to review service performance. Implement feedback mechanisms to continuously improve service delivery.**Inventory & Resource Management** Maintain inventory of cleaning supplies, equipment, and consumables. Procure materials and equipment as needed within budget parameters. Ensure proper storage and handling of cleaning chemicals and materials. Track usage patterns and optimize resource allocation.## Required Qualifications**Education & Experience** Bachelor's degree in Facility Management, Business Administration, Hospitality, or related field. 2-4 years of experience in soft services or facility management. Experience in commercial real estate, corporate facilities, or hospitality sectors preferred. Knowledge of integrated facility management practices is advantageous.**Technical Knowledge** Understanding of housekeeping operations and cleaning methodologies. Familiarity with pest control procedures and preventive maintenance. Knowledge of waste management regulations and sustainability practices. Awareness of health and safety standards related to facility services. Proficiency with facility management software and reporting tools.**Soft Skills** Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Problem-solving mindset with attention to detail. Ability to work under pressure and handle multiple priorities. Customer service orientation with professional demeanor. Leadership skills for supervising and motivating teams.**Additional Requirements** Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to work flexible hours including occasional weekends or emergencies. Valid driver's license may be required depending on location. Physical ability to conduct site inspections and oversee field operations.## Performance MetricsSuccess in this role is typically measured by service quality scores, occupant satisfaction ratings, vendor SLA compliance rates, cost management within budget, audit results, incident response times, and cleanliness standards achievement.## Work EnvironmentThis position involves both office-based administrative work and regular site visits for inspections and coordination activities. The role requires mobility throughout facilities and occasional exposure to outdoor weather conditions during grounds inspections.**Location:**On-site –Amravati,MH**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.