Helpdesk Executive

Jones Lang LaSalle Incorporated; Amravati; On-site; INR 400,000 - 550,000; Full time

Job summary

Jones Lang LaSalle Incorporated is hiring a Helpdesk Executive for on-site duties in Amravati, MH. The role focuses on timely IT support, ticket management, and user assistance, with opportunities to work across hardware, software, and networking issues.

The ideal candidate will have a Bachelor's degree in a related field and 1–3 years of IT support experience, plus familiarity with Windows, Office 365, and AD. Strong communication and multitasking skills are essential for success.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience.
• 1-3 years of experience in IT support or helpdesk role.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Provide remote and in-person technical assistance to users across the organization.
• Log all support requests accurately in the helpdesk system and track tickets to resolution.
• Guide users through step-by-step solutions and provide basic training on standard applications.

Skills

Communication skills

Problem-solving

Customer service

Time management

Team player

Education

Bachelor's degree in Computer Science/IT

Tools

Ticketing system

Remote support tools

Active Directory

Office 365

Job description

Helpdesk Executive### Helpdesk ExecutiveApply: On-site: Amravati,MH: Full time: Posted Today: REQ544712**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# Helpdesk Executive Job Description## Position OverviewThe Helpdesk Executive serves as the first point of contact for technical support, providing timely assistance to end-users experiencing IT-related issues. This role ensures smooth day-to-day operations by resolving technical problems, managing support tickets, and maintaining high levels of customer satisfaction.## Key Responsibilities**Technical Support & Troubleshooting** Respond to incoming support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network connectivity issues. Provide remote and in-person technical assistance to users across the organization. Escalate complex technical issues to senior IT staff or specialized teams when necessary.**Ticket Management** Log all support requests accurately in the helpdesk ticketing system. Track, prioritize, and manage tickets through to resolution. Maintain detailed documentation of issues, troubleshooting steps, and solutions. Follow up with users to ensure issues are fully resolved and satisfaction is achieved.**User Support & Training** Guide users through step-by-step solutions for common technical problems. Assist with software installations, configurations, and updates. Provide basic training on standard applications and systems. Create and maintain user guides and knowledge base articles.**System Maintenance** Perform routine system checks and preventive maintenance. Set up and configure new user accounts, email addresses, and access permissions. Assist with hardware setup including desktops, laptops, printers, and mobile devices. Maintain inventory of IT equipment and accessories.## Required Qualifications**Education & Experience** Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1-3 years of experience in IT support or helpdesk role. Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.**Technical Skills** Proficiency with Windows and Mac operating systems. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Microsoft Office 365, Active Directory, and common business applications. Familiarity with remote support tools and ticketing systems. Basic knowledge of mobile device management (iOS/Android).**Soft Skills** Excellent communication and interpersonal skills. Strong problem-solving abilities and analytical thinking. Patience and customer service orientation. Ability to explain technical concepts to non-technical users. Time management skills with ability to handle multiple priorities. Team player with collaborative mindset.## Performance MetricsAverage response time to support tickets, first-call resolution rate, customer satisfaction scores, ticket closure rate within SLA timeframes, and user feedback ratings typically measure success in this role.## Work EnvironmentThis position typically involves office-based work with occasional requirements to move equipment or assist users at various locations within the facility. Standard business hours apply, though some flexibility for urgent issues may be required.**Location:**On-site –Amravati,MH**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.