Account Manager

Tonic Worldwide; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tonic Worldwide is seeking an experienced account manager to own day-to-day client servicing for multiple brands. You will lead a small team, coordinate with creative, strategy, media and production units, and ensure timely delivery with clear communication to clients.

The ideal candidate has 4–7 years in agency client servicing, is comfortable juggling multiple campaigns, and excels at relationship-building and presenting to clients. This role is based in Mumbai and offers growth opportunities.

Responsibilities

• Own day-to-day and end-to-end management of assigned client accounts, from brief to execution and delivery.
• Build and maintain strong relationships with clients and understand their business and communication needs.
• Lead and mentor a team, ensuring smooth delegation, collaboration and timely delivery.
• Work closely with creative, strategy, media, production and other internal teams to deliver quality work.
• Manage multiple projects and campaigns simultaneously while keeping timelines, deliverables and expectations in check.
• Participate in client meetings, presentations, reviews and project discussions.
• Identify opportunities to grow existing accounts and contribute to new business conversations where relevant.
• Proactively resolve challenges and ensure issues are addressed before they become client escalations.
• Work across multiple categories and adapt quickly to different brands, audiences and business requirements.

Job description

Key Responsibilities:

• Own day-to-day and end-to-end management of assigned client accounts, from brief to execution and delivery.


• Build and maintain strong relationships with clients and understand their business and communication needs.


• Lead and mentor a team, ensuring smooth delegation, collaboration and timely delivery.


• Work closely with creative, strategy, media, production and other internal teams to deliver quality work.


• Manage multiple projects and campaigns simultaneously while keeping timelines, deliverables and expectations in check.


• Participate in client meetings, presentations, reviews and project discussions.


• Identify opportunities to grow existing accounts and contribute to new business conversations where relevant.


• Proactively resolve challenges and ensure issues are addressed before they become client escalations.


• Work across multiple categories and adapt quickly to different brands, audiences and business requirements.

What We’re Looking For:

• 4–7 years of experience in client servicing/account management, preferably within an agency environment.


• Strong experience in end-to-end account management and client servicing.


• Prior experience managing and mentoring a team.


• Comfortable handling multiple accounts, campaigns and stakeholders simultaneously.


• Experience working across different categories and brand environments.


• Strong communication, presentation and relationship-building skills.


• Someone who can take ownership, think on their feet and get things moving without needing to be chased.

Good to Have:

• Experience handling integrated/360° campaigns.


• Experience with pitching, upselling or growing existing accounts.


• Exposure to digital, social, influencer, media or other marketing functions.