Social Media Management Executive

Social Pill Pvt. Ltd.; Maharashtra; On-site; INR 300,000 - 450,000; Full time

Job summary

Social Pill Pvt. Ltd. is seeking an organized social media coordinator to manage content posting, scheduling, and client coordination for a healthcare brand in Mumbai.

You will monitor comments, respond professionally, and compile a monthly deck with insights, trends, and recommendations. This role requires empathy, attention to detail, and the ability to multitask in a fast-paced agency. Based in Andheri West, Mumbai, the position offers collaboration with design and account teams and growth

Qualifications

• 1+ years of experience in social media management or digital marketing.
• Experience with healthcare, medical, or caregiving brands preferred.
• Strong command of English, both spoken and written.
• Familiarity with Meta Business Suite or similar tools.
• Ability to present monthly social media performance decks.

Responsibilities

• Content Posting & Scheduling: Upload, schedule and manage content across Instagram, Facebook, and LinkedIn using tools like Meta Business Suite; ensure accuracy per content calendar.
• Coordination & Execution: Coordinate with designers, copywriters, account managers, and clients to secure approvals and timely delivery.
• Online Reputation Management (ORM): Monitor and respond to comments and messages empathetically; escalate sensitive issues to the appropriate team.
• Reporting & Monthly Social Media Deck: Prepare monthly decks with metrics, engagement, audience insights and progress; maintain weekly logs.

Skills

Social media management

Content scheduling

Communication

Coordination

English proficiency

Tools

Meta Business Suite

Job description

If you're organized and understand the importance of thoughtful online communication, this role is for you. At Social Pill, you'll manage content posting, coordinate with internal teams and clients, and support online reputation management for a healthcare-related brand. You'll ensure content goes live on time, online queries are handled professionally, and monthly social media performance is presented clearly. The role requires attention to detail, empathy, and the ability to manage multiple tasks in a fast-paced agency environment.

Key Responsibilities

Content Posting & Scheduling

• Upload, schedule, and manage content across Instagram, Facebook, and LinkedIn using tools like Meta Business Suite.
• Ensure all content is published accurately and according to the approved content calendar.
• Check captions, creatives, tags, and other content elements before publishing.

Coordination & Execution

• Coordinate with designers, copywriters, account managers, and clients to ensure timely content approvals and execution.
• Follow up on pending approvals, feedback, and deliverables to keep the content calendar on track.
• Ensure all communication is clear, professional, and timely.

Online Reputation Management (ORM)

• Monitor comments, reviews, direct messages, and other audience interactions across social media platforms.
• Respond to queries and feedback professionally, empathetically, and in line with the brand’s communication guidelines.
• Escalate sensitive complaints, patient concerns, and queries requiring expert input to the appropriate team.
• Maintain a professional and sensitive approach when handling healthcare-related communication.

Reporting & Monthly Social Media Deck

• Prepare a monthly social media performance deck covering key metrics, content performance, engagement, audience insights, and overall account progress.
• Maintain weekly performance logs and feedback summaries.
• Highlight key observations, content trends, and areas for improvement based on monthly performance.
• Coordinate with the internal team to gather relevant data and insights for reporting.

Requirements

• 1+ years of experience in social media management or digital marketing.
• Prior experience working with healthcare, medical, or caregiving brands is preferred.
• Strong command of English, both spoken and written.
• Familiarity with social media management tools such as Meta Business Suite.
• Ability to prepare clear, well-structured monthly social media performance presentations.
• Strong coordination, organizational, and communication skills.
• A professional, empathetic approach to handling online queries and sensitive communication.
• Ability to multitask, meet deadlines, and work in a fast-paced agency environment.

What We're Offering

Social Pill has spent 7+ years building strong client relationships and creating award-winning work. You'll get the opportunity to work with diverse brands, collaborate with creative and account management teams, and develop your skills across social media execution, online reputation management, and performance reporting. We offer a collaborative work environment, hands-on learning, and opportunities to grow with the agency. Based in Andheri West, Mumbai.