Social Media Analyst

Social Insights & Analytics; Mumbai; Hybrid; INR 350,000 - 520,000; Full time

Job summary

AGR Knowledge Services Pvt. Ltd is hiring for a Social Listening Analyst to monitor brand mentions, perform ORM monitoring and deliver weekly/monthly insights from Mumbai. The role requires 1–3 years of relevant experience and strong English communication.

You will analyze sentiment, track trends, prepare reports, and coordinate with clients for escalation and approvals in a fast-paced hybrid work setting.

Qualifications

• Graduates; mass media/communications preferred.
• 1–3 years in social listening, ORM, digital monitoring, or community management.
• Excellent written and spoken English.
• Proficiency in MS Excel, PowerPoint, and Word.
• Familiarity with social listening/ORM tools is an advantage.
• Strong analytical mindset and attention to detail.
• Ability to manage multiple deliverables in a fast-paced environment.

Responsibilities

• Monitor social media platforms for brand mentions, comments, feedback and complaints using templates.
• Conduct social listening and ORM monitoring; tag mentions by sentiment and themes.
• Track industry updates and escalate risks to internal teams and clients.
• Analyze brand performance vs competitors and identify reputational risks.
• Prepare weekly/monthly ORM and social listening reports and ad-hoc insights.
• Coordinate with internal teams and clients for issue escalation and approvals.

Skills

English communication

Analytical mindset

Attention to detail

Multitasking

Education

Bachelor's degree

Mass Media / Communications

Tools

MS Excel

PowerPoint

Word

Social listening tools

Job description

AGR Knowledge Services Pvt. Ltd is a leading customized Research and Consulting firm providing outsourced research solutions to some of the world's largest corporations, financial institutions, consulting firms and government agencies . AGR derives its unique global research expertise by leveraging two decades of strategic consulting pedigree from its parent company. Our team has accomplished more than 5000 assignments for over 250 global clients with over 2/3rd of the revenue coming from repeat clients.

WHY JOIN AGR:

AGR is one of the oldest brand in the research, consulting and analytics industry

All Managers (and levels above that) work on a Profit centre model on the lines of strategic business units wherein the P&L head have full ownership on deciding the direction and course of their team’s business, revenues, and costs. In return, the P&L Head or Partner earns percentage of profit they generate in addition to the salary. There is no cap on the bonus

We work with global majors and get to execute challenging projects and travel opportunities globally

We have been steadily growing our topline and bottom-line in the last few years

We focus on higher margin /consulting type assignments offering us better profits and hence a better bonus to the team

ESOP structure to be in place soon

Our work culture: Open & Independent, Informal, result oriented, cordial environment

Job Description

Job Description:

• Monitor social media platforms for brand mentions, user comments, feedback, and complaints; manage community responses using approved templates and response matrices.
• Conduct active social listening and ORM monitoring across digital and social media platforms; tag and segment mentions by sentiment, themes or subthemes category.
• Track industry updates, emerging trends, and potential crisis events; send timely escalation alerts to internal teams and clients via defined communication channels.
• Analyse brand performance against competitors and identify reputational risks proactively.
• Prepare and deliver weekly/monthly ORM and social listening reports along with ad-hoc insight reports as required.
• Generate actionable insights from conversation trends, sentiment analysis, stakeholder discussions, and competitor/industry developments.
• Maintain accurate documentation and trackers; ensure compliance with client processes and platform regulatory communication guidelines.
• Coordinate with internal teams and clients for issue escalation, response approvals, and resolution tracking.

REQUIREMENTS

• Any graduate; degree in Mass Media / Communications preferred.
• 1–3 year of experience in social listening, ORM, digital monitoring, or community management.
• Excellent written and spoken English communication skills.
• Proficiency in MS Excel, PowerPoint, and Word.
• Familiarity with social listening / ORM monitoring tools is an advantage.
• Strong analytical mindset with keen attention to detail.
• Ability to manage multiple deliverables within defined turnaround times in a fast-paced environment.
• Social-media savvy and eager to upskill continuously.

WORK SCHEDULE & FLEXIBILITY

This is a full-time hybrid role based in Mumbai. Given the nature of digital monitoring work, the role

requires flexibility in shift timings and working days. Candidates must be comfortable with:

• Flexible/rotational shift timings as per monitoring requirements.
• Split week-offs (days off may not fall on consecutive days or on weekends).