Sales Executive (Customer Service Management & Online Reputation Management)

Avalon Global Research; Mumbai; In loco; INR 800.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Avalon Global Research is seeking an experienced B2B Sales professional based in Mumbai, India. This individual contributor role involves owning the entire sales process for ORM and social media insight services. Candidates should possess a minimum of 5 years of relevant sales experience, focusing on services sold to businesses.

The ideal applicant will have strong communication skills, a bachelor's degree, and a willingness to travel. The role offers significant responsibility in client acquisition and relationship management, along with strategic contributions to service offerings.

Competenze

• Minimum 5+ years of relevant sales experience.
• Proven track record in selling ORM, social media insights, and listening services.
• Willingness to travel in India.

Mansioni

• Identify, prospect, and close new business opportunities for ORM.
• Build relationships with CMOs and marketing heads.
• Prepare customized proposals and lead commercial negotiations.

Conoscenze

Sales experience in services-based solutions

Strong communication skills

Leadership skills

Goal orientation

Commercial acumen

Formazione

Bachelor's degree from a good university

MBA (preferred)

Descrizione del lavoro

About the Company

AGR Knowledge Services is a managed services and research firm that helps our clients with custom knowledge solutions to identify and realize global market growth opportunities, partnerships, and manage & improve processes. We are one of the early movers in the use of AI. One of our divisions which provides managed services for Customer Service Management and ORM to brands, businesses, agencies, and enterprises globally, is looking for strong candidates for B2B Sales in India. Our solutions help organizations manage their online reputation and engage with customers, decode digital conversations, measure brand perception, track competitors, and generate actionable consumer insights for which we have a large, experienced delivery team and marquee clients.

Role Overview

This is an individual contributor role with ownership of the process from sourcing leads to closing contracts. The ideal candidate should have sales experience where services-based solutions are sold to businesses in the consumer and B2C space. Experience in selling social media ORM and listening services will be given preference.

Key Responsibilities

Identify, prospect, and close new business opportunities for ORM, social media insights, social listening, and related services to brands, agencies, and enterprises as per jointly set targets.

Client Acquisition & Relationship Management

• Build relationships with CMOs, marketing heads, digital leaders, brand managers, and insights teams
• Understand client business objectives and align solutions accordingly
• Prepare customized proposals and lead commercial negotiations

Marketing Support

• Create, assist and guide teams for marketing collateral for geographies, industries and clients
• Identify marketing initiatives to aid and assist with the sales effort
• Participate and contribute in activities and events to boost brand presence and generate interest

Strategic Contribution

• Provide market intelligence and competitive insights to leadership.
• Contribute to refining service offerings and go-to-market strategies.
• Represent the company in industry forums, etc.

Required Qualifications & Experience

• Minimum 5+ years of relevant sales experience.
• Proven track record in selling:
  • ORM, Social media insights and Listening Services will be given additional weightage as a selection criterion
  • Data-driven intelligence services
• Bachelor’s degree from a good university. MBA will be an advantage.
• Strong communication skills and presentation skills.
• Willingness to travel in India

Preferred Profile

• Established network within Customer Service, Brand Management, Marketing and Corporate Communications teams in B2C companies
• Experience in solution-based selling.
• Strong commercial acumen
• High ownership mindset with the ability to operate independently.
• Goal orientation
• Leadership skills to grow the sales function

We are an equal opportunity employer and consider all applicants without discrimination.