Online Reputation Management Executive

Odigma; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Odigma is seeking an ORM specialist in Bengaluru to monitor online reviews, brand mentions, and customer sentiment across digital platforms. You will craft timely, brand-appropriate responses to help brands maintain a positive online presence.

You will track sentiment trends, prepare ORM reports, and collaborate with clients and internal teams to turn insights into actionable strategies, improving reputation across campaigns.

Qualifications

• 1–3 years of experience in ORM, digital marketing, or a related field.
• Hands-on experience with Google Business Profile, review management, and customer feedback.
• Strong written communication skills and the ability to strike the right tone in every response.
• An eye for detail, a problem-solving mindset, and the ability to manage multiple clients.
• Someone who understands that behind every review is a customer and an opportunity to make things better.

Responsibilities

• Monitor online reviews, brand mentions, and customer sentiment across digital platforms.
• Manage Google reviews and customer feedback with thoughtful, timely, and brand-appropriate responses.
• Help brands build a positive online presence and tackle reputation challenges.
• Track sentiment trends, identify potential issues, and turn insights into actionable strategies.
• Prepare ORM reports, analyse performance, and identify opportunities for improvement.
• Coordinate with clients and internal teams to keep reputation management activities on track.

Skills

brandwatch

social media management

sprout social

online reputation management

hootsuite

escalation management

social listening

Tools

Google Business Profile

ChatGPT

Gemini

Claude

Job description

About The Role
Reviews, ratings, and online conversations can make or break a brand’s reputation. We’re looking for someone who knows how to turn feedback into opportunities, conversations into connections, and online sentiment into a positive brand experience!

About The Role
Reviews, ratings, and online conversations can make or break a brand’s reputation. We’re looking for someone who knows how to turn feedback into opportunities, conversations into connections, and online sentiment into a positive brand experience!
If you enjoy understanding what people think about brands, know your way around online reviews, and have a knack for crafting the right response, we’d love to meet you.
Key Responsibilities

• Monitor online reviews, brand mentions, and customer sentiment across digital platforms.
• Manage Google reviews and customer feedback with thoughtful, timely, and brand-appropriate responses.
• Help brands build a positive online presence and tackle reputation challenges.
• Track sentiment trends, identify potential issues, and turn insights into actionable strategies.
• Prepare ORM reports, analyse performance, and identify opportunities for improvement.
• Coordinate with clients and internal teams to keep reputation management activities on track.

What We're Looking For

• 1–3 years of experience in ORM, digital marketing, or a related field.
• Hands-on experience with Google Business Profile, review management, and customer feedback.
• Strong written communication skills and the ability to strike the right tone in every response.
• An eye for detail, a problem-solving mindset, and the ability to manage multiple clients.
• Someone who understands that behind every review is a customer and an opportunity to make things better.

Bonus Points If You Have

• Familiarity with ORM, social listening, and sentiment analysis tools.
• Experience using AI tools like ChatGPT, Gemini, or Claude.
• Previous experience in a digital marketing agency.

Why Join Us?

• Work with diverse brands and help shape how they’re perceived online.
• Turn real-time feedback into meaningful brand impact.
• Collaborate with a team that values fresh ideas, ownership, and continuous learning.
• Get hands-on experience in a fast-paced digital marketing environment where no two days are the same.

Skills: brandwatch,social media management,sprout social,online reputation management,hootsuite,escalation management,social listening