SME-Policy Servicing

Cognizant; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cognizant is seeking a subject matter expert in policy servicing for night shift operations from the office. The role focuses on processing insurance policy lifecycle activities with a strong emphasis on accuracy and timely support, leveraging MS Office and knowledge of property and casualty insurance to improve service quality for a global client base.

The candidate will work in a multinational setting, coordinating with operations and training teams to ensure compliant, efficient policy

Qualifications

• Five to seven years in policy servicing or similar back office operations.
• Advanced proficiency in MS Office for data validation and analysis; creating presentations.
• Understanding of insurance policy documents and servicing workflows.

Responsibilities

• Manage end-to-end policy servicing activities and update policy data within defined timelines.
• Review endorsements, renewals, cancellations, and reinstatements for compliance and risk.
• Coordinate with operations to track service requests and maintain audit trails.
• Analyze documentation using MS Office; validate completeness and identify discrepancies.
• Prepare structured reports and dashboards showing volumes, quality trends, and observations.
• Respond to internal stakeholder queries on policy status and requirements.

Skills

MS Office proficiency

Data validation

Pivot tables

Job description

Job Summary

This role is for a subject matter expert in policy servicing within a multinational organization responsible for delivering accurate and timely support for insurance policy lifecycle activities in a night shift work from office model. The candidate will apply strong skills in MS Office and knowledge of property and casualty insurance to enhance operational quality and customer satisfaction.

Responsibilities

• Manage end to end policy servicing activities by updating policy data validating documentation and ensuring all changes are processed accurately within defined timelines for a global client base
• Review policy endorsements renewals cancellations and reinstatements to ensure each transaction complies with internal standards and regulatory requirements while minimizing operational risk
• Coordinate closely with operations teams to track service requests resolve processing bottlenecks and maintain a clear audit trail of all policy servicing actions performed
• Analyze received documentation using advanced MS Office features such as formulas pivot tables and templates to validate completeness identify discrepancies and recommend corrective actions
• Prepare structured reports and performance summaries in spreadsheets and presentations that highlight volumes quality trends and key observations to support data driven decision making
• Respond to internal stakeholder queries regarding policy status coverage changes and documentation requirements by providing clear and accurate information based on established guidelines
• Support quality review activities by validating completed transactions documenting errors and proposing process improvements that enhance accuracy consistency and customer outcomes
• Document policy servicing procedures and update reference materials in a clear and organized format so that team members can rely on up to date instructions and best practices
• Ensure adherence to night shift service level agreements by prioritizing work items monitoring queues and escalating potential delays in a timely and structured manner
• Apply domain understanding of property and casualty insurance where applicable by interpreting coverage details limits and conditions to support precise and compliant policy updates
• Collaborate with training and operations staff by sharing insights from recurring issues and helping refine checklists and templates that improve efficiency and error prevention
• Use MS Office tools to track daily productivity maintain log sheets and create visual dashboards that provide visibility into workload distribution and process performance
• Adhere to company policies for information security data privacy and compliance by handling customer information with care and following all prescribed control measures

Qualifications

• Demonstrate solid experience of five to seven years in policy servicing or similar back office operations with clear exposure to handling complex transaction processing tasks
• Show advanced proficiency in MS Office applications with emphasis on using spreadsheets for data validation reporting and analysis as well as using slide tools for concise presentations
• Exhibit strong understanding of insurance policy documents and servicing workflows with the ability to interpret instructions and transform them into precise operational actions
• Display familiarity with property and casualty insurance concepts including coverage structures schedules and endorsements which is considered a desirable domain strength
• Possess excellent written and verbal communication skills that enable effective coordination with internal stakeholders and accurate documentation of actions taken
• Maintain a high level of attention to detail and numerical accuracy so that policy records and reports are consistently reliable for both clients and internal auditors
• Adapt comfortably to night shift work from office arrangements while sustaining productivity focus and collaboration with globally distributed teams

Certifications Required

Preferred certifications include insurance domain certification in property and casualty or a recognized MS Office specialist certification