Service / Operations –Key Relationship Management

Clearcover Insurance; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Clearcover Insurance is seeking an experienced Insurance Broking – Client Servicing / Operations professional to manage key corporate client relationships and ensure seamless policy servicing. The role emphasizes handling SME/MSME and mid-market portfolios, driving timely endorsements, renewals and settlements, and leading a servicing team to uphold high service standards for clients and insurers.

Ideal candidates will have 3–12+ years in corporate insurance servicing, strong communication and

Qualifications

• 3–12+ years of experience in Insurance Broking / Corporate Insurance Servicing.
• Strong client relationship management and claims handling experience.
• Experience with SME/MSME and mid-market portfolios preferred.

Responsibilities

• Manage end-to-end servicing for corporate/SME/MSME clients.
• Act as key relationship manager and primary contact for clients.
• Handle policy servicing, endorsements, renewals, documentation and client queries.
• Coordinate with insurers for quotations, endorsements, policy issuance and corrections.
• Manage and monitor claims from intimation to settlement, ensuring timely resolution.
• Coordinate with insurers, TPAs, surveyors and internal teams for claims resolution.
• Track claim status, escalations and pending documentation.
• Conduct regular client reviews and identify service gaps.
• Ensure accurate CRM, policy and claims records.
• Work closely with Sales/Business Development teams for renewals, cross-sell and client growth.
• Lead or mentor servicing/operations team members, where applicable.

Skills

Client relationships

Claims handling

Corporate insurance servicing

CRM skills

Negotiation

Tools

CRM systems

Job description

Company Description

Clearcover Insurance, established in 2016 and registered as MDH Insurance Broking Pvt. Ltd. (License No: IRDA/DB652/16), is a leading general insurance broking company. The organization offers a broad portfolio of products including group health, liability, property, marine, construction risk, cyber security, and specialized commercial insurance solutions. Clearcover focuses on providing strong coverage, efficient claims handling, and business-friendly solutions tailored to organizational needs. The company emphasizes value-added services and operates with a strong commitment to transparency, integrity, excellence, and leadership, making it an attractive environment for professionals seeking growth in insurance services.

Function: Client Servicing / Operations / Claims

Experience: 3–12+ years

Employment Type: Full-time

Role Overview

We are looking for an experienced Insurance Broking – Client Servicing / Operations

professional to manage key client relationships, ensure smooth policy servicing and drive

effective claims management.

The ideal candidate should have strong experience in corporate insurance broking,

particularly in managing SME/MSME and mid-market clients.

Key Responsibilities

• Manage end-to-end servicing for assigned corporate/SME/MSME clients.
• Act as the key relationship manager and primary point of contact for clients.
• Handle policy servicing, endorsements, renewals, documentation and client queries.
• Coordinate with insurers for quotations, endorsements, policy issuance and corrections.
• Manage and monitor claims from intimation to settlement, ensuring timely resolution.
• Coordinate with insurers, TPAs, surveyors and internal teams for claims resolution.
• Track claim status, escalations and pending documentation.
• Conduct regular client reviews and identify service gaps.
• Ensure accurate CRM, policy and claims records.
• Work closely with Sales/Business Development teams for renewals, cross-sell and client
• Lead or mentor servicing/operations team members, where applicable.

Ideal Candidate

• 3–12+ years of experience in Insurance Broking / Corporate Insurance Servicing.
• Strong experience in client relationship management and claims handling.
• Experience managing GMC/GPA/GTL and/or Commercial Insurance portfolios.
• Strong understanding of insurance policy servicing and claims processes.Proven ability to independently manage corporate clients and escalations.
• Strong communication, coordination and negotiation skills.
• Experience with SME/MSME and mid-market clients is preferred.